Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
charged me for nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get my new Dolby Atmos sound bar to play through the rear speakers. I called the Geek Squad and they came out and told me I was using the wrong DVD in the player, put the correct one in and the sound bar now worked. 99.00 ching for just telling me I was using the wrong DVD
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry for any confusion in regards to our service fees. The required diagnostic fees for in-home services does begin at $99.00, with additional fees possible if repairs and/or parts are required to get everything back up and running. I apologize for any disappointment that this caused you.
Rated 1 out of 5 stars
Problem solving for home theater.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems were not resolved and Rep never got back to me. He may continue to look for answers, however, he should let me know.
No, I would not recommend this to a friendRated 1 out of 5 stars
This product is misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a member of Geek Squad. Suggest me getting a product, since he couldn’t do this as is. I went to Best Buy. I bought this product. But this product over promise and under delivers! Don’t buy this product if your room to room is more that 14 feet! Geek Squad and Best Buy....yuck!
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not even find the issue, the guy that was sent out had no experience at all working on the specific items I was having trouble with
No, I would not recommend this to a friendRated 1 out of 5 stars
Refuse to replace dead receiver.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refuse to replace dead receiver included in a complete home theater purchase including installation approximately 2 - 3 years ago.
No, I would not recommend this to a friendRated 1 out of 5 stars
Gynne Seidita
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent unable to resolve problem of voices matching mouth of whoever is speaking. All due to new soundbar installation. Will never purchase from Best Buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy home theater service is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem was not resolved. I spent 50k for this system and everything is terrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the geeks out several times. This trip they did not want to be here Asked questions and that upset them. The whole trip was a nightmare. Never again
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer Service is GONE...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service is GONE...They are now told to up sale the customers. It is not the repair men or installers, it is the mgmt policies.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Waste of time. Tech said he would send me a recap of the service performed later that day. Did not do so. Tried calling.........can never get through.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy bad results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time i called about this T.V is not working properly ...if something is not working it should be replaced
No, I would not recommend this to a friendRated 1 out of 5 stars
Be careful to ask what they are capable of working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seconds. Stated the issue has to be addressed at a local store. Paid money for nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was fine but you didn't respond to a recent attempt to reach store manager. If I bother to respond, you should review response.
No, I would not recommend this to a friendRated 1 out of 5 stars
West Ashley, SC geek squad is horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 months to get a very small problem solved. The head of geek squad at West Ashley BB was rude.
No, I would not recommend this to a friendRated 1 out of 5 stars
They have been out to my home 2 times and it is s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have been out 2 times and still have not repaired the problem. I have sent and email 3 days ago and they have not responded. I am actively looking into other alternatives. The Geek Squad needs to find competent people
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Canceled appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never happened because the tech that day didn’t come to work so the appointment was canceled.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss your appointment time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Screwed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to work on my computers Best Buy screwed up again. That's what you get for $199.00 a year and this isn't the first time they screwed up the appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv still not fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not repair my TV for the third visit. They had to order a new mother board that they previously had and returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Toshiba fire tc remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you got to send a tech to troubleshoot a tv remote instead of just replacing it due batteries always get drained its not worth the totat tech plan with best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I received a telephone call and email confirming the appointment, tgey never shiwed up. Didn't hear a word from them the day of the appointment. Stood up!@
No, I would not recommend this to a friend