Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Thumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 people came to our house and we still have an issue. They said someone else would be coming. That never happened. Cancelled Geek Squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech barely even look at the tv simply said I need to buy a new one and walked out
No, I would not recommend this to a friendRated 1 out of 5 stars
Why I won’t call geek squad again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad tech misdiagnosed the problem, said my remote was unfixable when it wasn’t. I manage later to reboot and fix the remote, no thanks to geek squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reported a warranty issue on a 1 year old $4,000+ tv on 12/27. Still waiting on a resolution.
No, I would not recommend this to a friendRated 1 out of 5 stars
Troubleshoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad member was a bean counter and was not very reassuring and not friendly I cancelled the appointment
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't fix anything ONLY looked at my hotspot model and told me it was a hotspot and I needed internet. So I feel like they only took my money!
No, I would not recommend this to a friendRated 1 out of 5 stars
5/9/22 appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're talking about the 5/9/22 visit by a Geek Squad person,then I'll tell you it was an unpleasant encounter. Not sure I'll continue my warranty service next year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Over-charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why should I be charged to troubleshoot the Geek Squad's repair of my 78" TV, when the repair was performed 3 weeks prior? Why should I have to spend an hour on the phone to have incorrect or unwarranted service arrangements rescheduled?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this feedback! It's never fun when tech doesn't work as it should, and it sounds like the repair we performed may not have resolved the issues as anticipated. We're sorry for any inconvenience that this may have caused. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Setting was wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our air conditioner did not work after so we thought it was the unit. We called the air conditioner repair man and it was the thermostat.
I would recommend this to a friendRated 1 out of 5 stars
HORRIABLE SERVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIABLE SERVICE! Been a month now and a run around with no one having a clue or a care of my issue!
No, I would not recommend this to a friendRated 1 out of 5 stars
no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have not used Geek squad. only one male person called who said he wasn't qualified to work on my 65 in samsung curve TV, but he would have someone else to call me
No, I would not recommend this to a friendRated 1 out of 5 stars
do your job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.telling every body on how bad your service is and not showing up when customer takes off again to fix problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was bad. Noone helped resolved the issue. Noone and included the manager solved the issue at this location. It was terrible customer service there
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No because they told me a time and them changed time like 2 hrs before time
No, I would not recommend this to a friendRated 1 out of 5 stars
Fix the problem!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been a huge letdown. Not even doing what needs to be done let alone, "going the extra mile". I paid extra for this service!! Never again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connecting new receiver & remotes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for tech to call & schedule so you can finish the job. Thought that was the plan when he left. Guess not
I would recommend this to a friendRated 1 out of 5 stars
Issue renains
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My issue was not corrected, it has been looked at by your geek people and the issue remains, I would like to get this resolved, can you please have this issue addressed and corrected Thank You Philip Callas
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when an issue remains unresolved. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do anythg and know what to do Verizon knew and had yo call a tv man a pay because didn’t know anythg very disappointing
I would recommend this to a friendRated 1 out of 5 stars
Geek squad never showed up or called
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up for my service call. Nor did they call. Was told they would send and email but I never got one. no one called or came by
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad communications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requested someone to fix tv. You sent a home theater installer said he could do nothing charged me $100 for two minutes
No, I would not recommend this to a friend