Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for the appointment, or called with an update/explanation
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never showed up or called
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up for my service call. Nor did they call. Was told they would send and email but I never got one. no one called or came by
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was extremely rude and had Is extremely bad customer service. He was impatient and had a really bad attitude.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad communications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requested someone to fix tv. You sent a home theater installer said he could do nothing charged me $100 for two minutes
No, I would not recommend this to a friendRated 1 out of 5 stars
Appt that never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came. Appt was cancelled. Still waiting for my money back. Very unhappy with service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Check out HP printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad failed to show up for scheduled appointment.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad didn’t help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent didn’t do anything! Recommend upgrade cable box because sound and picture not in sync. I did and didn’t fix problem. A waste of $109.00
No, I would not recommend this to a friendRated 1 out of 5 stars
Issue renains
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My issue was not corrected, it has been looked at by your geek people and the issue remains, I would like to get this resolved, can you please have this issue addressed and corrected Thank You Philip Callas
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when an issue remains unresolved. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fail to confirm and keep appointments - you/ve cost me hundreds of dollars of wasted time!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was canceled. I have not received refund. When will this happen?
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar Equipment still not working shuts off after 10 minutes
I would recommend this to a friendRated 1 out of 5 stars
Issue not resolved and not even able to identify t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not fix the issue and did not setup any follow up . I have been trying to get to fix with out any success
No, I would not recommend this to a friendRated 1 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going to take a week to get someone out. We found a better way to deal with the problem.
I would recommend this to a friendRated 1 out of 5 stars
Uninstall a stereo Reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Sq member was very rod and be littling. I've never had that had to me by a Geek Sq member.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is greedy. And. Dosent care about it’s customers
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are returning the device without fixing it, I am not happy with the service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting for 4 hours, and receiving a text to confirm our appointment, no one showed up!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.setup 3 appointments, and no show or call on any of them. Very disrespectful & Rude
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad unable to resolve issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neither tech knew what the problem was do I still have the issue and Ring.com didn’t help either! Will never purchase Ring products again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrongfully charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You had mentioned it’s a free visit and eventually charged me after.
No, I would not recommend this to a friend