Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cut & Boilerplate Description without details
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No call back as requested. Only received the boilerplate description without details specific to my laptop cleanse.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service!! Gave specific instructions on when someone would be there and the person cancelled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Inaccurate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. Wont recommend again. Not worth the money
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of headphone totally unacceptable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech unable to properly install Sony headphone I purchased at BB. Extremely disappointed with service. Please contact me via email to resolve.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not pleased once but twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regret purchasing my home theater with Best Buy. Don’t let Anthony the installer in your home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Spend on new than spending on Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I had so far with Best Buy. Geek squad made easiest $150 not doing anything.No more use of them.
No, I would not recommend this to a friendRated 1 out of 5 stars
not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was dismissive and not helpful. Wanted me to bring in laptop. I called Dell Service and got it repaired quickly over the phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Beef
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received text from Geek Squad about approximate time he would show up. Person never showed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unfinished project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were unable to perform work. Informed me that the work required a "double agent". Didn't call back to confirm or schedule a new day.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, No show, No call, No contact, they canceled
No, I would not recommend this to a friendRated 1 out of 5 stars
H E L P !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get wireless headphone to connect to TV monitor after having this outstanding issue since 1.15.23
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad could not help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech could not help with the Harmony remote issue and said she would request the appt be canceled and refunded my card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Getting estimates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.been 4 weeks and i still haven't received my estimate for work to be preformed
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good, the Geeks didn't show me any of the settings on my new receiver, so I had to struggle to figure them out!!
No, I would not recommend this to a friendRated 1 out of 5 stars
TV trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There wasn't any follow up like they said! Some one was supposed to come back and give me part prices and what ever else. That did not happen
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv trouble shoot and diagnosis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is terrible bad and i plan to cancel it including my best account
No, I would not recommend this to a friendRated 1 out of 5 stars
Display is not aligned with short throw projector.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This issue never resolved and closed the ticket without notifying.
No, I would not recommend this to a friendRated 1 out of 5 stars
Im not pleased at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.made my tv worse .cant get any of my streaming channels anymore my Roko doesnt work anymore
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek was from store other than one where I go.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not so good. I was advised to buy wrong computer .
No, I would not recommend this to a friendRated 1 out of 5 stars
Total disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service!! After two months, still waiting for repairs on the New TV and computer repair.
No, I would not recommend this to a friend