Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very Dissatisfied - No help after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not provided a replacement solarcell remote and the television is still inoperable. Very dissatisfied.
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR SOUND QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.problem with uncontrollable variable sound quality and volume, NOT SOLVED AFTER REPEATED COMPLAINTS
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service EVER!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot express in words how terrible my experience has been with Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not fix my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent out the wrong type of technician for the service that needs to be performed on my TV
No, I would not recommend this to a friendRated 1 out of 5 stars
No valid explanations for missed appointments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe you want a review from me! Failure after failure
No, I would not recommend this to a friendRated 1 out of 5 stars
original install was problematic, esp with sound c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you did nothing. no one helped me. kept changing appt dates until I gave up. terrrible service!
No, I would not recommend this to a friendRated 1 out of 5 stars
problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out to troubleshoot a Nordictrack IFIT issue. Next day the issue still remained.
No, I would not recommend this to a friendRated 1 out of 5 stars
ring alarm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my alarm system install took about 9 months to install and complete horrible service
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never showed up three appointments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, they promise great service but it is terrible… buyer beware
No, I would not recommend this to a friendRated 1 out of 5 stars
Software update was unsuccessful.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician contacted Samsung support and Performed a software update. Unfortunately the update failed to resolve the issue and I am still dealing with a unit that turns itself on.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a few moments to share your experience with us. We do our best to solve the problems that you bring to us and we're unhappy to hear we weren't as successful as anticipated. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Why do I have total tech if no one will come out t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t make an appointment and was told to contact Sony
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just horrible!! I was told that a supervisor would call but no one called yet!!
No, I would not recommend this to a friendRated 1 out of 5 stars
NO Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER had a remote service! Why do I need 50 characters to tell you that you didn't do anything!
No, I would not recommend this to a friendRated 1 out of 5 stars
No show geek squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service provider Never showed up to the appointment! No backup!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waist of time and I ended up doing it myself one excuse after another.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of my time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was given the wrong info appt. He did not have any tools.
No, I would not recommend this to a friendRated 1 out of 5 stars
My system sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My system is down again. I given y’all a “0” rating for selling me and installing lousy equipment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still have the same problem!! Can u bring someone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me nothin is wrong with my tv an left 7 mins total! There is still something wrong with this tv same problem!
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing was done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt fix the problem . The person said that i needed the theather dept to install the replacement part .
No, I would not recommend this to a friendRated 1 out of 5 stars
no rating 30 days still broke dont show up to fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv down for 1 month still waiting for fix or swap out for new tv
No, I would not recommend this to a friend