Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem was never resolved Still have bad service !
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not speak any English. Left trash. Didn't even stay for the Comcast download. Awful!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad no Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never showed up. Waited 6 hoursno call, no text, no nothing. Wated an entire day!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
No return phone calls after leaving messages.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No return phone calls after messages left. Spent a lot of money on system.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ridiculous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was great but Best Buy has not resolved the issue. How does a brand new Samsung not work?!
I would recommend this to a friendRated 1 out of 5 stars
Waiting for geek squad ro work on my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not give review as it has not been done yet. When and how can I find when it is scheduled?
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This squad is joke . They give you the run around. The worst experience ever. They will tell you someone will call you and no one does. Horrible .
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear about the poor experience you had. It's always frustrating when there's a lack of communication. We definitely aim to give a better level of service than that. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service good, customer services not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was courteous and knowledgeable, solved my issue but did not expected to have to pay extra as I have extended service plan, no sense on buying it.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Your geek squad man was very inadequat for the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on half the cable channels had very red faces on the people.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They know nothing! My 11 yr old nephew figured out what geek squad could not.
No, I would not recommend this to a friendRated 1 out of 5 stars
You sell me something saying you install the item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad shiws up and says we dont have a ladder
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never resolved the issue. Have to use 3 remotes for TV and sound system all screwed up
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every squad that visited left me in worse condition
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed appt.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment never happened. They left a card on my unlocked gate. Didnt come to front door.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem not fixed. Should have had someone out qualified to fix problems
No, I would not recommend this to a friendRated 1 out of 5 stars
HP6055e not recommended.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP6055e printer will not stay connected to internet. Geek squad has reset device twice but not their fault.
I would recommend this to a friendRated 1 out of 5 stars
No good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad sucks this is the worse service should’ve purchased
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service ! I need someone out here or I am returning. BB once had great service, not anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete-- Never resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out, and did not fix the issue. It's November, and the TV still doesn't work.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 65 inch tv in my living room, was left unconnected. they were supposed too connect it.
No, I would not recommend this to a friend