Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
BUYER BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE: USELESS AND UNINFORMED AND NOT VERY HELPFUL. DID NOT LIKE ATTITUDE
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor appointment setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whoever made my appointment made it for the wrong service so nothing was accomplished
I would recommend this to a friendRated 1 out of 5 stars
Horrible experience, a complete waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Horrible experience, a complete waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If an agent cancels the wrong service online, they should be able to correct it online
I would recommend this to a friendRated 1 out of 5 stars
Waste!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not given me better signal strength at all —waste if money
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what a hassle and a horrible experience. Called 3x, disconnected 2 x, on hold for over an hour. So ridiculous. They arent helpful. Terrible customer service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Applewatch2016 – I apologize for the bad experience you had calling in for assistance. We never want someone to have to wait on hold that long, get disconnected, or be on hold for that long. Please give us another call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll do our best to help you out.
Rated 1 out of 5 stars
Lazy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman was lazy and made up excuses to not do the job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Its 6 months and my TV is not replaced.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very useless. Time wasters. Just noise, no substance.
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled the original order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually canceled this request for help at my home.
I would recommend this to a friendRated 1 out of 5 stars
C8 oled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not fix my Wi-Fi issue or screen burning issue?
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing that I paid for to be done was completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem was not addressed. Nothing was down to fix my issue
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician only plugged the tv in. Didn't install any of the apps I wanted.
I would recommend this to a friendRated 1 out of 5 stars
No clue what they are doing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No clue what they are doing. Many attempts. All wrong.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible job and I am still waiting to get it put up right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem persists
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still an issue -- still seeing metallic diamond boxes and snow
No, I would not recommend this to a friendRated 1 out of 5 stars
I like geek squad but not the call service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just go to the store and talk with geek squad people face-to-face. The call center is useless and the people are dismissive and rude.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share your thoughts with us. I'm sorry to hear about the poor experience you have had with getting in contact with us. We appreciate any feedback we get as it can help us refine our services and ensure we improve. We hope that you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
still have same problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician seemed knowledgable but problem not fixed
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad solved our problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents solved our problem related to remote TV control.
I would recommend this to a friendRated 1 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.device wasnt fixed they serviced 4 times with no progress
No, I would not recommend this to a friendRated 1 out of 5 stars
bert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent not qualified to repair keyboard he is tv qualified
No, I would not recommend this to a friend