Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.checked out sound bar . had preblems and returned it
I would recommend this to a friendRated 1 out of 5 stars
0 For 2...and counting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two service calls and the problem hasn't been fixed.
No, I would not recommend this to a friendRated 1 out of 5 stars
He didn’t seem to care about my needs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He came unprepared. I will not use the geek squad again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician said he never worked with Sonos thus could not troubleshoot
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not change much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second attempt to get my YV controls corrected. Still not right. I give up. Seems to be a waste of my time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
At least he tried!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent could not resolve the 2 problems I am having with video/audio problems
No, I would not recommend this to a friendRated 1 out of 5 stars
Missing in Action
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have any home theatre, while yours is doubtless nice. But none here.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad totally Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled to 22Oct, never did the install. No rating possible.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad keeps cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awful service, with three cancellations in a row..
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional delivery. Unprofessional customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Big Mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. Canceled 3 times. Not the right department to do the required work.
I would recommend this to a friendRated 1 out of 5 stars
Last fix did not work as he thought,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just realized that things are not wired properly!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a Sonos system. No one knows how it works.
I would recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent never showed up. No phone call! Not happy!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Check only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV totally not working but I didn’t get any service
I would recommend this to a friendRated 1 out of 5 stars
install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still need help not working properly no audio on smart tv
I would recommend this to a friendRated 1 out of 5 stars
me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech stated the problem was with cable and did not come
I would recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show they canceled the appointment and I’m still waiting
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke n sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar not working and is still not working after they left
I would recommend this to a friendRated 1 out of 5 stars
Trouble shoot a problem with one of my TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The troubleshoot was requested at Dedham Store over six weeks ago, Technicians have been in and out without solving problem.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Going without a working TV is never fun, so we understand it's important to you to have this resolved as soon as possible. While we always hope to figure out the problem right away so we can work towards a solution, sometimes we need to try a few things before we figure out what's at the root of the issue. If you're not getting the help you need from the technicians, you can call (800) GEEK-SQUAD or (800) 433-5778 to see if there are options we haven't explored.