Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
BAD EXECUTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT SHOW UP AS SCHEDULED NO COMMUNICATION POOR EVERYTHING
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The event didn’t happen because you don’t do the requested service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service sucked tech had no tools and made no effort to try anything
No, I would not recommend this to a friendRated 1 out of 5 stars
Trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem still here. Could not figure out what's wrong.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor continuity and response to issues that are on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend your services ever again. The squad never communicated with magnolia and Visa versa. Horrible.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We know that communication between teams is important so we can provide the stress-free service you deserve. It's discouraging to hear we dropped the ball with your appointment. While we wish your experience had gone differently, we appreciate you making us aware so we can work to communicate better among teams going forward.
Rated 1 out of 5 stars
Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had no idea how to help me! Giving a 1 star is generous!
I would recommend this to a friendRated 1 out of 5 stars
Couldn't fix the product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was advised to buy a new device after this one failed to work even though I bought it from that same vendor!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .When electronics fail to work, that can be frustrating. In some cases, it is ultimately necessary to replace the device, and it sounds like that was the outcome for you. We hope you have better luck with the replacement, and appreciate you taking the time to offer your feedback.
Rated 1 out of 5 stars
Issue not resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent came out but was not able to complete the service
No, I would not recommend this to a friendRated 1 out of 5 stars
Difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor communication. Not happy with service at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was a no show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were here all day as requested. No one called or showed up at our home. Mike
No, I would not recommend this to a friendRated 1 out of 5 stars
You suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You suck Six transferred calls to ask an easy question
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noone ever showed up to my home for this appointment
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did his best but its been issue after issue and our rep needs better training
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment Cancellation Too Hard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very difficult to cancel an appointment online
I would recommend this to a friendRated 1 out of 5 stars
0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the person theta was sent did nothing my sound still dont work paid the 99.99 plus tax for nothing
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello joey – Our in-home troubleshooting service may not cover a repair depending on the work needed to get everything working. I apologize if this wasn’t made clear when you scheduled your service. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this and review your service notes to make sure the scope of work was properly followed.
Rated 1 out of 5 stars
Unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy showed up, did nothing. They failed to respond to a proposed purchase of a recommended product.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Bill – I’m sorry that you never got a response on that after your recent visit. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can get you a response to your inquiry.
Rated 1 out of 5 stars
Did nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came to house look at tv and did nothing for 99.00 the crazy no the Ridiculous
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Had several calls and visits. Issues still not fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have paid for total tech with no results. Read the history
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
bad deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't get a hold of my tect have called several time with problems to no avail
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello David – I know how frustrating it can be to not be able to get in touch with someone that you need to get service from, and I apologize that your Agent hasn’t been more responsive. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can help you out with this.
Rated 1 out of 5 stars
Windows 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech set up in August and I still haven't been able to use my computer.
No, I would not recommend this to a friend