Customer Ratings & Reviews

They came out and replaced the mother board on my television. Working like it’s brand new. Really didn’t want to buy another tv.

The agent connected my headphones to the TV and showed me how to do it myself should it become disconnected.

Clyde Smith quietly and methodically determined why I’ve had problems for many years. Amazing classy guy, and no repairs were necessary!

The agents found the issue with the TV quickly and fixed it. Also, assisted with another TV we needed pointers on use. Very patient and willing to help.

Great responsive and knowledgeable service. Agents took the time to dialogue and discuss my issues

Louis the customer call service, I would give him more stars if I could. I believe he dealt with me about a month ago when I had to change the wrong order to the right one over the phone. Today I called for a complaint regarding the delivery service I received this morning and to cancel the installation service since the delivery guys found a problem and couldn't install for me. I spoke and explained to one of the customer services, he put me on hold then Louis answered as if I were the new caller. I explained and he sorted it out for me so smoothly. I appreciated so much for his patience and professionalism. I called with a little bit anger but I ended that call with a smile because of Louis. Thank you again so much!

Ian and Spencer (my cat Shadow’s boyfriend) did a wonderful thing. They got everything working perfectly. My husband is very happy. Thank you.

Geek Squad agent expert installing my mounted TV. Brent Glass is the best, followed up after install and trouble shot after issues occured. Keep him on the payroll

He was awesome!! Loved having him. He was respectful in our home and I would have him come anytime.

James did an excellent job analyzing and recommending how to solve the problem (exchange cable box) and answered all questions.

The agents were professional and connected my tv and made sure that it worked well before leaving.

The guys came on time and were friendly and very knowledgeable and fixed the problem in a few minutes. It was very impressive.

The Geek agent had to trouble shoot a botched setup by an Optimum tech. It took a while to see that cable connections were out of place but he did an excellent job

Agent troubleshooting and fix my TV back to normal did a great job

Geek Squad came in and service/troubleshoot the issue we had. Fast and quick.

Our Sony Bravia smart TV in our den lost sound and had a few other erratic displays. We learned that as Totaltech members, we could call a geek for help. Dillon came to the house, worked on the television, tested it and then asked if we had any questions. We asked about remote speakers to hear the television 15 feet away in the kitchen. He offered solutions which we are now working on. The visit was covered by the membership. Dillon was very helpful, very patient and very professional!

I am so impressed with the knowledge the Geek Squad possess. They seem to be able fix anything and quickly.

the agent knew right away what the problem was and was able to fix it so I could watch again

My dad and I was assisted by an employee by the name of Oscar when we visited the Valdosta store on 11/8/22. Oscar was such a huge help to us! My dad is not tech savvy and needed help exploring options for a new phone. No only did Oscar help him pick out the best one to meet his needs but he also took the time to call and have the service set up for him and this was not a quick process. Oscar was very patient and kind, He answered all questions and concerns and was such pleasant employee to interact with. Oscar is a great asset to the Best Buy team!

They figured out tge problem in 5 minutes! Smart and efficient!