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Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 9,590 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fixed tv internet issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasnt getting internet on my tvs. They got both up and running again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my Home Theatre set up which was a mess.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TJ got my TV and all my devices connected to my smart TV so that I could access them all efficiently and quickly. Then he wrote it all down so I wouldn’t forget it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick really nothing to say just glad my firestick is installed no issues

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    A/V Connections

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shot and re-established all A/V connections in Living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Got My Audio Correct

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs Ethan and Noah were outstanding in working a very difficult problem and solving it. They stayed past quitting time vowing to get it done and make it right which they did. I was very impressed in their knowledge and commitment exactly what I expect from Geek Squad. They need to be commended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    RING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! The application and equipment work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great TV. Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very fast and dependable. No issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wall mounted Samsung TV was acting up and I needed help in fixing the problem and replacing my somewhat elderly cables. The Geek Squad tech was knowledgeable, helpful and quick to complete the work. She knew her stuff and was very pleasant to deal with. A very happy result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqad dies it Again!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad out to trouble shoot some programming problems. They fixed my problem in about five minutes!!! Since they were here, they tweeked my settings, color, etc. These guys know their stuff and always do a great job. This is my third time using them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed problem really quick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, quick diagnosis and exact fix. Happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reinstalled the service from my cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased our Arlo cameras a number of years ago, and they had stopped sending signals to my phone. The agents came and set them back up on my phone within a matter of minutes. They are so knowledgeable. And they’re very very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Troubleshooting

    Rated 5 out of 5 stars

    issue with sound on mounted tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed my issue quickly and resolved it just as quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose 900 Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TyVon Ellison came and re-programmed the Bose 900 sound Bar and now it works perfectly as it should. He took time to explain how I could switch between playing music and the returning back to TV. TyVon is a consummate Professional and am very pleased to signup for annual Geek Squad membership!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately solved problem with tv wifi connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCEPTIONAL SERVICE ⭐⭐⭐⭐⭐

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to handle mounting, and set up of my new 77" TV. They were friendly, professional, very knowledgeable, and cleaned up everything perfectly. They answered all my questions completely. I am very satisfied with the services I received. I highly recommend. Love my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Problem resolution

    Rated 5 out of 5 stars

    WellDone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shana did a great job and resolved the issues! I can now enjoy my new receiver!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked hard installing my TV. Did not rush & strived to do the job correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Guys were great! They arrived on time, respectfully covered their shoes and went to work. After unpacking the TV and sound system they set it all up and explained exactly how everything worked. I couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents came into the house and immediately put booties over their shoes. They reprogrammed our old Logitech universal remote so that it is now easy to tune in regular broadcast TV or Firestick streaming. They were gone in less than 30 minutes! Both my wife and I can easilycontrol the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Troubleshooting Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend this serviced with the Best Buy Geek Squad they help you with everything. I been a loyal member for years and would highly recommend this. They help with your smart Tvs, iphone, pcs, etc. I only purchase appliances with Best Buy because they stand by their products.

    I would recommend this to a friend