Customer Ratings & Reviews

The Geek Squad support provided is absolutely great and has paid for itself several times over already. I am not very "techie" and The Squad never even hints at how limited my tech skills are, they just patiently set up, or fix, or explain again how to do what I want to get done.

they got my TV and soundbar working again - adjusted the settings

The technicians from Geek Squad that came to our house to fix the TV were amazing. Treated us with respect and explained thoroughly what could be the issue and how much it would cost to fix.

I had a follow-up problem with programing our new TV after an update Tech arrived on time, fixed the glitch and shwed me how it was done, in case it happens again. Overall great experience

Once again, Geek Squad rescued us with their quick, friendly and helpful intervention. Our recent Sonos and Apple TV installation was getting the best of our tech knowledge...and within 24 hours of a call our frustration ceased and all systems were GO!! Thanks Geek Squad!

Excellent service!!! Problem solved quickly and efficiently.

The techs came in prepared for the job. Trouble shot the problem and clearly identified the remote that was needed. They were professional and knowledgeable. I would recommend Geek Squad for your electronic issues.

It took 6 visits to start enjoying our new Denon receiver but thanks to techs Damian and Marvin we are happy customers !! Damian is so talented and professional we hope valued by the company! He made sure we could operate our receiver and he set it up perfectly !!! Thanks

Ivv bc e m wrote complaining an earlier review. Which the District mngr called and told me it’s all on the contractor repair company they have, I need to call THEM, for my repairs. I have been, and did again. They missed a scheduled repair this week, and I WAS DONE. I woke at 6 am to be “on this” repair day. I called their contracting company 4 x and at 3 pm I get a message it was cancelled. They told me tech was coming. I’m OVER THIS EXTREME RUN AROUND IVE DONE EVERYTHING RIGHT SINCE BEFORE THANKSGIVING when I first needed help with a repair. But Good news, they finally got their stuff together and will replace my items Finally. I’m Thankful and had to spend more on newer, and purchased my extended 5 yr but I’m Praying I never have to go through this again, and I can have repairs done as needed without such crazy.

We are having an issue with the volume on our TV going up and down by itself . . . The Geeks came in and tried everything to try to recreate the problem . . . Of course it didn’t work . . . They gave us some things to document to see if they can figure out why it is happening . . . Have not called back to have them re-assess as yet . . .

What can I say : Great service, always on time and very informative about the products they sell. From in store buying a product, to a house call to repair. Don't go to any place to buy go to BEST BUY!!! Much Aloha, Rich

Got the job done in space allowed in a professional way

The agents determined that the FireStick 4 Max needed to be "Reset to Factory Defaults" and reinstalled, so now the TV is not constantly showing that I am out of memory for my apps. They were extremely helpful and patient!

The agents corrected all the problems connected with my tv

Great machine, didn’t know what to expect. It exceeds my expectations!

Geek Squad gentleman was very knowledgeable and spent his time well, trying to solve the issue with my TV and the internet. He was persistent, even calling another squad member and together they solved the issue. He also gave me some good advice, recommending to purchase an item that wouldn’t allow the problem to return

I worked with Agent Louis today loading Webroot on my 2 granddaughters laptops. Not only was he professional but had a personality that was very refreshing. All your agents should listen in on one of his service calls. What a pleasure, both my granddaughters and I enjoyed the process. GREAT JOB LOUIS!!!!!!!! PS I would nominate him as an agent of the year.

Agent (Josh Small) went right to work, making sure we understood the process of working with our new TV's. Setting everything up and cleaning up after. We were please knowing that the Geek Squad is there if we need them. They know their business and only a call away. Thanks

I WENT IN TO HAVE A PHONE CARD ACTIVATED AND ATT TOOK US THROUGHT THE WASH, BUT BEST BUY'S CUSTOMER SERVICE JULIAN M. AND JOSH GRECO WENT TO BAT FOR ME I MEAN THEY REALLY STOOD UP FOR ME AGAINST ATT SOMEWHAT DECEPTIVE BY THE BOOK TACTICS. THANKS JULIAN FOR TAKING THINGS TO HEART AND JOSH GOING TO BAT YOU WERE GREAT

The trouble-shooter who came to my home was very nice and sounded knowledgeable. However, over the next few weeks we realized that the equipment problems were still there. I have made an appointment for another member of the Geek Squad to come over here.