Customer Ratings & Reviews

Agent Gavin was a huge help with my Cannon Digital Camera. He found that I had purchased the wrong size memory card. HE found the right size and let me purchase it directly through him and then opened the packaging and installed it and it worked fine. He also gave me a credit for first purchase. That's what I call excellent Customer service. Give this man a raise.

The agent set up my TV much better than it had been. Another agent who had come to fix my printer also set up the YouTubeTV app that wasn't working on my TV. He sent this agent who specialized in TVs to finish setting it up.

I scheduled for the home theater/tv troubleshooting service, and the Geek Squad agents came to my home to help me with the audio, and setting up external units on my new TV. They were able to identify the problem, and help solve it really fast.

They solved my problem. They were efficient and polite.

Joshua was very patient and competent in the service he provided at our home. He gave us full and clear instruction on how to best utilize our new stereo receiver and integrated sound system which is wired throughout our home.

I had called Geek Squad Service as I had trouble trying to get my new Samsung Password to connect to get the free Samsung Apps offered to me on the new television. It took a little time but all went well and he was very patient with me. I just love the Geek Squad people that they have working there. They always come through for me.

The agents were well versed in the area of my concern and worked diligently to correct my installation issues. All installation issues were resolved and a follow up appointment for a software specialist was put in place for the one remaining issue.

Anytime that I have needed to make an appointment with the Geek Squad I have only waited a few days to have them come out. They call when they are on their way to my house. When they arrive they listen to what my issue is and then they fix the problem. I highly recommend the Geek Squad!

Professional, prompt and polite. My internet issue was taken care of and I recommend to everyone that is frustrated with any technology issue to skip the frustration adn call Geek Squad.

I had a refurbished mail order MacBook with a screen fail and it was too old to repair and a few days past the limit to return it. I had yet to make payment number one on it. Geek Squad diagnosed it and worked with Sales to get me an open book replacement with a very fair price. Happy again!!! Cheers to Best Buy, I take back my 1 star review TY

The Geek Squad and especially Jimmy Bailey from Jackson, TN was top notched!!! He knew exactly how to fix my TV after explaining what was going on with it. Jimmy is always very professional but at the same time very down to earth.

Excellent service installing my Sony TV and ring camera. Eric and his team were very knowledgeable and the installation was so easy. I highly recommend them and appreciate the thoughtful and professionalism that was shown.

I am totally frustrated. I had a consult over a year ago and bought half of the items as it was a pretty expensive plan. The installation was great and the equipment is perfect. But I absolutely can't get anyone to look up the plan at the Coral Springs store and finish selling and installing the rest of the plan. And I even wanted to buy more but I've been trying for well over a month. Calls not returned. Sent the wrong guy. Bounced around by customer service. Sat on hold forever. What the heck. Giving a 3 for previous service. If this doesn't turn around I'm going with a 1.

I have an older Sonos sound base that I and Sonos were not able to connect to mesh WiFi or new LG smart TV. Tech after trying several different methods was able to connect and work with Tv

I would particularly like to compliment the Agent the worked with me, Isaiss. He was polite, explained the problem, and hooray fixed my computer on the spot so I was able to take it home with me. I was most concerned that it had completely collapsed.

My Geek Squad technician arrived early, and was able to solve my problem easily and quickly. One of the 3 remotes I need to activate my DVD player simply needed new batteries. And, he walked me through the steps I need to follow in order to watch a DVD. My technician was Dylan. He was very pleasant and patient.

The technician was extremely knowledge of the products I bought from you. He came presentable, respectful and mindful of the cleanliness and my time. He called before hand and gave me choices, was punctual, in and out in 15 mins but still able to explain everything in detail.

The Geek Squad team was nice. The suggested that it may be a faulty sound bar model, and that an upgrade to a better model may work better.

THE AGENTS WERE FANTASTIC AND TOOK AS MUCH TIME AS WAS NEEDED.......I GUESS BECAUSE THEY CAME BEFORE THEY WERE SUPPOSED TO AND I WAS ON THE GOLF COURSE. WHEN I GOT HOME, THEY WERE PACKING IT UP AN GAVE ME NO DIRECTIONS. AS IT TURNS OUT, THEY FORGOT TO HOOK UP OUR HEADPHONES. LONG STORY

I was having problems with my printer. I absolutely could not see why it did not print. the young from Best Buy, Carlos, quickly found the problem. I was impressed. He was very personable, efficient, and knowledgeable. I would trust the Geek Squad anytime.