Customer Ratings & Reviews

Really helpful and informative. Took the time to walk through our issues and problem solve with us. Great advice and super friendly.

Francis reprogrammed my TV and reprogrammed my TV remote with my cable remote so I only need to use one remote. The Geek Squad from scheduling appointment, service to follow up was all professional, courteous and done smoothly from start to finish. I would definitely recommend Best Buy and Geek Squad.

The agent programmed my universal remote and made watching TV, listening to music, and watching movies much easier. Unfortunately the agent was a substitute for the one who was supposed to come between 7-11 a.m. I finally got a call that the first agent couldn’t come. Another agent arrived about 4:30.

The Geek Squad was able to fix my connection issue in no time. However, with the increased cost of the Geek Squad's services, I will not be renewing my membership.

The techs solved several complex issues with connecting a new LG TV to an old, existing surround sound system. They stayed with us until all our questions were answered and we understood how to operate the system.

The agents set up speakers, and placed them in our room for optimum sound. The only reason they didn't get 5 stars is that one of them did a poor job of setting up a speaker. I had to tighten it up later.

Ryan was an absolute sweetheart. He helped me trouble shoot my problem and explained everything to me so that i understood. He's always makes sure by time he leaves my home everything is running perfect.

Jadon and team did a great job trouble shooting a problematic BB third party installation. They were thorough in reviewing and correcting issues and took the time to ensure I knew how to use all the home theater features. Well done!

I love all the Geek Guys!! These guys came by and did more to get tv up & comcast working correctly than anyone else has! They attached the soundbboard and got things working that havent since we moved in. Love you guys!

There was a SW problem that would not allow connection to Netflix, etc. I needed to accept Samsung Ts and Cs, but when I tried to accept i got the message that the samsung server was undergoing maintenance. Mike set the TV and downloaded new SW and I was back in business

Agent adjusted Ring cameras and made the system operable. He worked with the Ring agent, was very patient and knowledgeable. I would definitely recommend. Geek dquad to the arescue

I am a senior. The agents came out and went through my settings and showed me how to correctly set up my TV and remote. They were patient, caring and understood that I don't install and program a TV but a few times in my lifetime.

I am very happy with the geek squad and service ! Aside from not coming as scheduled and messing up my day after complaining it was very well taken care of. gLAD I BOUGHT THE EXTRA SERVICE.

The primary agent mounted my TV on an existing wall mount which required some modification, connected all the coax cables correctly and installed the TV with success while remaining extremely focused throughout the process.

My last service call was handled by a great team of guys that recognized a issues with one of my speaker connections to my receiver. I was embarrassed that I had missed it but they were very professional. Thank you.

I was extremely pleased with the service I received in my home. The Geek Squad technicians were excellent and knowledgeable, addressing all the issues and my concerns. I wouldn't use anyone else.

Nick Bruno and Ariel and Tim have proven to be a God Send for us! They are very tech savvy and very courteous and always solve our problems! Nick is a trusted member of my "team" and we are very happy that he has been able to help us with many issues.

The technicians were fantastic, extremely knowledgeable and very friendly. They called the night before to give us a time, and then again 20 minutes before they arrived. They installed my bluray quickly and also made some needed adjustments to the wiring on my tv.

The service I had was wonderful! They know their stuff and was very kind and considerate. They made certain everything was in complete working order and took the time to give me detail instructions! 5 star treatment!!

It was mounted and connected, however it took awhile to have the streaming work and after 4 months found that I could not get the megabits I need. Wish I had know that before my purchase or at least been advised to check