Customer Ratings & Reviews

I had them come out to look at an issue with my wifi connection on an older tv. Not only was he able to fix that issue but he also fixed an issue with my subwoofer. He did a great job.

The Geek Squad rep Larry was very thorough in troubleshooting the Arlo and eero connections and signal strength. I am going to follow his recommendation as well for better all around coverage.

They did their best to maximize the use of the internet in our home. Their final plan means Viasat will need to move their modem, or we need a different carrier. That decision is yet to be made - but when it is, they will finish the job.

The sales guy helped us so much because we knew not much about new TVs. also, nothing about streaming tv. they were great. Thanks Best Buy. Martha Hess.

The agent reprogramed my remote to my new TV. He also helped my download Peacock and the new TV. He explained how to get streaming on the other tvs in my home.

Very helpful and friendly. They were amazing when it came to helping me find the perfect laptop and then extremely accommodating when it came to a return I had. Extremely pleased with the very professional customer service. Will definitely be shopping here again very soon.

Javier (geek squad agent) connected my Yamaha receiver and programmed my Harmony Elite remote. He even came back the following morning to troubleshoot my Harmony Elite remote. Highly recommend the Geek Squad for home theater and audio

we have a harmony remote that is not programmed properly and the representative gave us so me recommendations around it and opened our eyes to streaming instead of cable. Much appreciated.

They set it up, connected everything and explained how to use it. They were very patient with us. We are very pleased with our new TV; however, there were more features to learn about and they were so knowledgeable. We were very satisfied with our Geek Squad.

Dearborn Best Buy helped my sister and I choose the perfect new fridge for our house. After losing our old one to the recent flood, Mohammad Beydoun was able to help us get a discount on a new fridge! Thanks! Also, the whole crew was quick and welcoming to help at any moment

Knowledgeable, professional, and very helpful. Diagnosed and fixed my system in less than 15 minutes. I must say that it would be nice if it were possible to get a narrower service window than 9:00 AM TO 1:00 PM.

This is a review for Alex who helped me on Monday in the small appliances with my microwave. Great customer service and very helpful. He even got me to apply for the bestbuy credit card ,something I rarely do. THANKS ALEX

Two really great Geek Squad guys helped us connect our 2 Sonos speakers, get them programmed into our phones, and made sure everything was working properly before they left.

He took his time explaining everything I needed to know to use my tv. Hooked it up to my new internet service and helped me download the streaming app. Great guy!

The tech agents connected my television and explained how to operate it. Then he watched us turn it on and navigate back and forth between TV and apps. He was very thorough and helpful.

fast and efficient and friendly. I had the bar for years and finally got around to having them install. Seemed silly to not have done it sooner when they did it so quickly.

The agents hooked up our system for security cameras. However our neighbors across the street felt the need to block them even though they were pointed and our doors and vehicles. SMH

Geek Squad helped us to reduce the number of remotes needed to operate our TV. They were very helpful, explained well and gave options.

The agent was knowledgeable, helpful and explained everything about my TV operation clearly. He was excellent and I called the agent's boss to tell him do. Geek Squad is a great service!

HI so happy to have had the experience of over the phone troubleshooting.!! I was back to my favorite shows in about 30 minutes with customer service. Didn't have to wait 2 days for someone to show up.