Customer Ratings & Reviews

The agents linked my new remote to my smart TV through UTube TV after we disconnected Direct TV service. They explained everything & made sure we knew how to operate the remote.

The Agent troubleshoot my security cameras not working and advised I needed to replace my Adapter setup. I bought a new Adapter and everything's been working perfectly ever since. I do appreciate my Geek Squad Agents!!

Steve has to our home twice and both times, whether installing equipment or troubleshooting, he has done an outstanding job. Geek Squad has unfailingly provided us great service.

Geek Squad guys arrived at the notified time, evaluated problems with TV not streaming and picture darkening solving issues promptly. They were courteous, knowledgeable and efficient.

We had installation issues with out new TV. The technician who came to our home was gracious, patient, experienced and it only took a few steps to solve our problems. Great service!

The agent detected the problem and fixed it. I hope this particular agent will be available the next time I require Geek Squad service.

The agent arrived at my house on-time and was able to quickly diagnose and resolve the problem. Very knowledgeable and friendly agent who also shared some very useful tips.

Great customer service Lucas and Anthony are very knowledgeable in what they do . Great service

He was exceptional and went above & beyond - entire reason I purchased this was him, his service and his quidelines in how to trouble shoot. I will also be buying a new TV as a result of him. Thank you

James and his partner came in and did a great job with the switch of equipment. Took the time to answer all my questions as well as walk me through the app to make sure everything was clear.

The Tech was very knowledgeable and hooked up my Bone Anchored Implant to my TV. So helpful. I can now hear everything clearly in the ear I could never hear out of before.

Mitchell was able to connect a point to point internet system and completed the installation and everything works like any other Wi-Fi. Also Kevin needs a thank you for sending me the proper technician to complete this installation.

On May 1, 2021, I had contacted Best Buy to obtain information on how to set up the purchase and installation of a stereo receiver and speakers in my vehicle. Over a 16-minute conversation, I was able to determine the specifications of what I could purchase that was compatible with my vehicle and where I would be able to have it installed. I was advised that I needed to purchase the receiver and the speakers, but the wiring and any mounting components would be provided by Best Buy/Geek Squad at the time of my appointment. The representative I spoke to stated- several times- that she was documenting what wiring/components were going to be required for my appointment, which was scheduled for May 14, 2021. The date of this installation was crucial as the purpose of this installation was to have a Bluetooth capability for my phone to the vehicle during a long road trip that I had booked starting May 17, 2021. The only available location for this appointment was 65 miles away from where I lived. I went to the appointment, on time, only to find out from the technician that the order for the appointment had no documentation of the components that needed to be provided by Best Buy upon my arrival, which was promised multiple times on the original call would be detailed in the appointment. Therefore, Best Buy did not have the components required for the installation, specifically the mounting plate for the receiver, which is the main item I wanted to have installed (my current speakers are fine, just wanted to upgrade, but the receiver was a required upgrade for this appointment). I had requested to speak to a supervisor, who had the audacity to tell me to drive across town to purchase the part, but with the time my appointment was scheduled, they would not have the equipment installed by the end of business day and were not available over the weekend. I had explained several times to both the technician and the supervisor that I was traveling and needed this before my travels, which is why I booked the appointment 2 weeks prior. Then after explaining that, they suggested I ordered the missing piece on Amazon, which wouldn’t be delivered until the day of my travels, and I was aghast that they made that suggestion when I had just advised them that I would be traveling that day. I have been working in Customer Service for 20 years and have even been a learning coach for customer service agents, so I am aware of the rigors of a call-center environment , but am also aware of basic customer service concepts of setting appropriate and realistic expectations and delivering on promises. If I had been advised May 1st that the wiring and mounting components needed to be purchased by me, that would have been acceptable since I had 14 days to gather the items required. At the same time, since I was promised that Best Buy would be providing those components, they had the same amount of time to gather the items. Instead, this whole situation had cost me over $35 gas round trip, 6 hours of my time, and I ended up returning everything I had purchased for this endeavor. All of the above could have been avoided had the agent I spoke to on the phone set appropriate expectations and fulfilled on promises. Neither was the case. I have posted the above to multiple review sites and social media. I will no longer be a customer of Best Buy because of these issues.

The young man that Geek Squad sent to my home was excellent. He cleaned up all the amps l didn't need and reprogram the TV to receive all the channels l should have gotten.

The agents were wonderful. They were very professional and knowledgeable. And because I was not knowledgeable, they taught me how to use the devices.

These gentlemen are well trained and informed. They are efficient and personable. The money we have spent for the geek squad has been a truly GREAT investment. Wayne R. Davis

The agent was very thorough and knowledgeable about each of our technical questions. He went above and beyond what we expected.

Better safe than sorry. Geek Squad service at less than $200 annually give you 24/7 safe-keeping on your laptop, mobile phone and anything you electronic you buy from Best Buy.

The Geek Squad did an outstanding job of fixing the problems I was having. They were very knowledgeable and professional. Did not leave until everything was working sufficiently.

The geek squad was professional and efficient! When they unpacked my TV, it was shattered! They immediately took it back to the store and got me a new TV and installed it to my satisfaction.