Customer Ratings & Reviews

excellent service. repair rep fixed problem and so helpful. she was extremely knowledgeable. we could not have been more pleased.

The Geek squad rep reconnected my headphones to bluetooth and my tv. He was very clear in his explanation for how I can reconnect this device in the future, should I experience a problem.

Agent reset sound on home entertainment system. He also assisted with reactivating spotify for our sound system He was very patient and helpful.

Gabriel was from the geek squad. Made everything really easy on me. Set up each camera and explain things to me which made it easy. Thanks Gabriel for being a great geek squad

It's so nice to know that I've got the Geek Squad to fall back on if something goes wrong with my TV or computer.

The agents reprogrammed my Logitech Harmony One remote to control all the devices and activities of my home theater system, including adding smart TV streaming and upgraded equipment.

great person. I have a password problems. They help me fixed my computer. The tech explained what he done to my computer and help.

The technician re-installed my AV reciever and added a BluRay/DVD player. He took extra time to ensure I understood how to operate my system.

I visited the Best Buy in Allen Park Michigan. Jeff was my sales associate. He did an awesome job. He took his time and reassured me that we would find a solution to my problem. He told me that he loved his job very much! I really appreciated his expertise!!!

The ages adjusted my installation to fit my knees with no problem, very courteous and professional.

Had an issue with the in-ceiling and deck speakers. They quickly identified the issue and had them working smoothly in no time. They were curteous and explained what to look for should the issue arise again.

Reliable and convenient scheduling. Tech did a great job. Sales sold me wrong parts, but Tech told me what I needed. Came back to finish the job quickly. Even moved my media cabinet.

I bought a brand new Dell tower computer with Max memory and 3 yr service contract with Geek squad 6-6-21. I dropped my Avast virus protection because Geek squad said they had a better one with the 3 yr contract. Since then I got a virus that wiped out and froze everything on my computer. I had to take it in to get it restarted and lost quite a bit of stuff. I couldn't find my Microsoft word license so I had to spend another repurchase that and all my data on Google is lost. I am pretty disgusted. I have an external drive backup and they never bothered to use it.

Mitch was so helpful with my problem with my TV. He spent time and effort to solve the problem and came up with a solution that I was happy with.

The agent helped me troubleshoot my monitor. They found the issue quickly and helped me with a refund.

Justin helped me pick out a set of headphones for driving on the go. He was patient, knowledgeable and receptive to the needs of the customer. If only all employees were like him....i will definitely be coming back...

I absolutely love Geek Squad's Service! Their willingness to go above and beyond to get everything right as well as to educate me on how everything works is awesome!

Installation was very fast, efficient, the two techs were polite and respectful. We wish they had left an owners guide, also the serial number of the tv.

Polite and helpful but the Bose system is a bit outdated and the geeks are better on newer systems. I would still highly recommend them.

You do a very good job will tell somebody about them so they can get their job done cuz I appreciate what y'all do for me to keep me in my family safely