Customer Ratings & Reviews

I’m so glad I had the Geek squad help me out hanging my new 65 inch LG. They came back and help isolate my problems and make the setup better than I could!

I had previously tried to set up our home theater system for screen mirroring, which seemed very complicated. The agent set it up using an easier method.

Greg addressed the problems we were having with our receiver and provided an assessment of our TV and audio equipment. We appreciated his professionalism and expertise.

The tech did a great job helping me to fix the problems that we had with our system. Thank you so much.

The two gentlemen understood that I wanted them to integrate the operation of 3 remotes - tv, cable system and audio system. They accomplished that task in a very reasonable time frame.

The technician was helpful in setting up our t.v and wasvery nice; however, he admitted he knew little about the stereo. Suggested taking the trailer to the store.

The issue had resolved itself but he checked out a couple items with the TV and educated me with them and said to call back if anything else happens. Thank you!

The individual who came out to repair our system components was highly knowledgeable and competent. He remained until all of my questions were answered and appears to fixed all of the issues.

They did a great job setting up my tv and hw to work it. Thty came out a second time when i couldn't get it to work once AT&T got back on line

Chris was very professional and thorough. I feel very comfortable in having a Geek Squad member doing repairs, etc. However, I still cannot print from my phone to my HP Officejet 4620. Hmm!

Great service and staff. Had my tv & sound bar that was mounted on the wall raised up to accommodate a new shelf installed below the tv.

Geek Squad is the best, they installed my TVs quickly answered all my questions with patience and knowledge and were very friendly and professional at the same time

Kody was very efficient in correcting my issues w streaming, then made sure I understood. He was very patient and friendly explaining what I needed to learn.

I wish I could give zero stars . If you think trying to buy a PS5 from Best buy is horrible, try buying a washer and dryer! Best Buy, you've got a customer service problem. How does a company that sells electronics and hi tech gear have such terrible online servicing?! I bought a stackable washer and dryer. When I went down the line in the ordering process I ordered the parts it recommended, the protection plans, the installation and haul away services and everything. When the delivery guys came, they asked if I had the "bracket". "the what?" I said. Turns out he meant something called a "stacking kit". Something essential to stacking said "stackable" washer and dryer. Something that is mentioned absolutely nowhere on the website during the purchasing process of the appliances. How exactly would any client who isnt a washer and dryer sales person would know that? So after making me feel like an idiot for not already having the stacking kit, the driver told me I would need to reschedule. In the first rescheduling process, the woman I spoke to told me that I would need this stacking kit. When I asked why they don't just include that if it's necessary, she told me "we don't shop for our customers". WTactualF? After a few long holds, she comes back and asks me if I want to add that stacking kit to my order. The same one that inutes ago she condescendingly gave me the impression Best buy doesnt have. I felt like this person had a stroke mid conversation and was giving me an entirely different set of facts. So confusing! So then she set up that delivery. Then I got an email asking to schedule that delivery again. When I did that, the system then set up three separate appointments. One of the delivery of the washer and dryer. One a couple days later to take away my existing appliances, and a final one for the delivery of the stacking kit that would be essential for the first appointment (delivery and installation ) to even happen. Then in trying to get this cleared up and put into one delivery, I was put on hold for a total of 45 minutes on two calls... both of which resulted in dropped calls. Needless to say, no call back. i just got off the phone with my 7th geek squad person. An hour to set up a delivery and take away of my old appliance! An hour to do something that actually took only about 5 minutes. The very nice person said "I'm sorry the website was confusing". To be clear, the website wasn't confusing. I was not confused. I was lacking information. The website is pathetically lacking in information that I would have needed to know. It would have been helpful for the delivery driver since he had to come out and leave again, because your website never mentioned that a stacking kit would be necessary to stack a stackable washer and dryer. This seems like basic info you could put on your site. I'm astonished at how disfunctional this whole process was. It's almost unbelievable how many people gave me contrary information from the last person I spoke to. I still dont trust that my appointment was actually set. After this I will never give best buy another penny. Ridiculous.

The agent hard-wired our sound bar and was done in no time. Very impressed. Very nice fellow. Surround Sound has worked great ever since.

They were good, but still had problems after the installation, one of the devices was defective. They came out to review and developed a plan.

Rain did a fantastic job! I highly recommend Rain for anything that needs done in your home. This is the third time Rain has come out to our home and was h time we’ve received excellent service.

Friendly, on time, 10 minutes to figure out a simple solution. On the other hand the phone help lines took 4 representatives that didnt listen and it was very frustrating!!

We were very pleased with the work of the technician. He was able to answer my questions and show me how to get better use from my system and trouble shoot my speaker system.

Everyone has done a great job...very helpful. Arrived on time and was informative and responsive to my concerns.