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Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 419 Showing 8,361-8,380 of 9,590 reviews
  • Rated 5 out of 5 stars

    TV problems and adjustments

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I had the Geek squad help me out hanging my new 65 inch LG. They came back and help isolate my problems and make the setup better than I could!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved Receiver Problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg addressed the problems we were having with our receiver and provided an assessment of our TV and audio equipment. We appreciated his professionalism and expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omar and Rajul from the Palm Desert, CA store are the best when it comes to setup and helping a customer understand the Roku devices I purchased for my TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and staff. Had my tv & sound bar that was mounted on the wall raised up to accommodate a new shelf installed below the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job Greek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my tv and hw to work it. Thty came out a second time when i couldn't get it to work once AT&T got back on line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is GREAT!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone has done a great job...very helpful. Arrived on time and was informative and responsive to my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issue had resolved itself but he checked out a couple items with the TV and educated me with them and said to call back if anything else happens. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop to Printer Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my laptop to sinc with my printer. For some reason my printer was not reading my laptop. The agent was excellent, he gave great customer service and took the time to show me what happened.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Integrate 3 remotes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen understood that I wanted them to integrate the operation of 3 remotes - tv, cable system and audio system. They accomplished that task in a very reasonable time frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was top notch.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hard-wired our sound bar and was done in no time. Very impressed. Very nice fellow. Surround Sound has worked great ever since.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    R.V. television programming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was helpful in setting up our t.v and wasvery nice; however, he admitted he knew little about the stereo. Suggested taking the trailer to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help ful personnel.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good, but still had problems after the installation, one of the devices was defective. They came out to review and developed a plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best, they installed my TVs quickly answered all my questions with patience and knowledge and were very friendly and professional at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    8k TV and stereo equipment poorly synched

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual who came out to repair our system components was highly knowledgeable and competent. He remained until all of my questions were answered and appears to fixed all of the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad corrected my streaming issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kody was very efficient in correcting my issues w streaming, then made sure I understood. He was very patient and friendly explaining what I needed to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ⭐️Agent Andrea⭐️The best agent ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Andrea is excellent-very knowledgeable and could explain so that I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech Bram is excellent to work! He goes above and beyond to explain things thoroughly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected my Bose surround system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job in reconnecting my Bose surround system. He explain to me what had happen. Just all around great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Re-adding a streaming app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this tv, one of the streaming apps stopped working. The Geek Squad Team Member came to correct the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad best service ever for all you technology services from home theater to all technologies. Love knowledge base from the experts.

    I would recommend this to a friend