Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Did the job right the first time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful. After some investigation of my cable/AV receiver connections, they were able to correct the problem. Very friendly
I would recommend this to a friendRated 5 out of 5 stars
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad technicians were fantastic! They were expert at what they did and professional in every way. I’d give them 10 stars if I could.
I would recommend this to a friendRated 5 out of 5 stars
Geek service tv repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional…love Best Buy does not contract this service. I have had bad experiences with contact employees in the past when delivering.
I would recommend this to a friendRated 5 out of 5 stars
Two knowledgeable women.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two women that helped me figure out what was going on with my Sonos System were so nice and helpful! Definitely would love to have them back if I ever have future problems.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Total Tech is awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshooting hit the target!Emily Powers and Denzel did a great job! They were on time and total professionals. They answered all of my questions and took care of everything! Thank you!
I would recommend this to a friendRated 5 out of 5 stars
Good work. But it's me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were good at the way they went about the things that they did. But it was me that messed up the hand holding control
I would recommend this to a friendRated 5 out of 5 stars
Geek squad song my problem right away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent solve the problem with my connection to my TV.
I would recommend this to a friendRated 5 out of 5 stars
Best service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Austin & Bryce have both been out to our home for troubleshooting. Always polite and explain how to use the devices.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad troubleshooting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents reviewed the issues with my TV and offered alternatives for me to consider
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad fixed no sound problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan, the agent troubleshot and fixed a problem between our Sonos Beam and our TCL 4K HDR TV. The sound randomly stopped working. It hasn't happened since he fixed it.
I would recommend this to a friendRated 5 out of 5 stars
Diagnosed the problem correctly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was able to identify the problem and recommended a solution
I would recommend this to a friendRated 5 out of 5 stars
Quick and easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians came out and quickly replaced the ice maker in our new LG fridge. The ice maker burned out after a couple of months. Very helpful and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Printer/Wifi issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent arrived on time , quickly identified my problem and fixed it leaving me with a page of printer access for future issues.
I would recommend this to a friendRated 5 out of 5 stars
GeekSquat agent was nice and quick installing my t
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech is a great service. Tech on the phone was very polite an patient, walked me through the whole process of getting my printer pairing with my computer.
I would recommend this to a friendRated 5 out of 5 stars
Trouble shooting Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every Geek Squad visit I have had has been worthwhile. They are always friendly and very knowledgeable!
I would recommend this to a friendRated 5 out of 5 stars
Prompt and thorough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed TV, connected to several devices and went over how to do instructions. Pleased with the product and the services.
I would recommend this to a friendRated 5 out of 5 stars
Even a blind many could see they were the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These geeks really know what they're going, so much that they could explain while they went along putting our system together.
I would recommend this to a friendRated 5 out of 5 stars
Great technician's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service techs were great. It did take approximately 2 weeks to receive the part to fix a 4 month old 77 inch LG Oled tv.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent patient service; explained not only what was wrong but suggested products that may suit our needs better while giving us real Help and pointers
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad are Super Heroes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents immediately installed my new TV with excellent results.
I would recommend this to a friend