Customer Ratings & Reviews

Agents are friendly, fast, and helpful! I’m so grateful for their service!

The service is excellent . I couldn’t be more pleased ! Professional , friendly, very clean !

I was able to correct the problem. They was here on time and was able to correct the problem.

She came in on a Saturday miry and within 30 minutes, I was all set. She is the first person to ever give me her business card.

Our service technician was great very helpful and friendly and courteous he helped us with our issues and explained everything very well we were very pleased.

The agent did a great job installing our Ring video device. He also did a wonderful job explaining how to use the Ring app.

Had problems with audio on blueray. The techs were on time, knew what to do and fixed the problem. Really good experience.

Daniel is and is always very helpful and very knowledgeable in this field

Geek Squad Agents (Alex) did an outstanding job in mounting and installing my television in a location where its beneficial and easy to access the HDMI portals.

Brandon R. at the West Des Moines, Iowa, University store was fantastic! He got the item I requested quickly and helped me get through the checkout with efficiency. He was very friendly as well.

Professional, on time and fixed my issue!! Spent the time needed to make me feel comfortable too.

Geek squad guy was great but my speakers haven’t been delivered and I needed to order twice. It’s been a month

geek squad's ability to quickly assess and resolve issues is only surpassed by their professionalism.

THE AWESOMENESS TEAM!!! Professionalism at it's best!!! It's comforting to kno Geek Squad has my back. I'm not tech savy,they helped me navigate this quandary...

In one word, Abysmal. I've had two separate issues in the past week and spent days going in circles. First, I paid for a TV but when I went to pick it up, they said it couldn't safely be positioned, so I didn't take it home. It was marked as picked up. I was told after 7 days it would be returned automatically. I did not go back for it. The return did not occur. I didn't want to drive 30 minutes to the store, so I tried calling, but you can't get the store directly. After 2 days of back and forth, I finally found out I could email the store and only then were they able to process the return. Apparently the call center has no way of directly contacting the store directly, to verify the product was not actually picked up, which is absurd. Second, for the TV I wound up ordering after the above, it was supposed to be delivered between 2pm and 6pm today. At 6, I called to find out what was going on and the call center person said he wasn't sure but it wouldn't be delivered today and I had to call back tomorrow. Well, an hour and a half later, I get a call from Best Buy saying the delivery driver was at my place. I was down the street at the grocery store and told them I could be home in 5 minutes. They said ok and they would let the driver home. After rushing home and making it within 5 minutes, there was nobody there!!! So, I called Best Buy. I spoke with a call center person, who gave me a number to call. That number got me back to another call center person, who said they would need to get me a superviser. Once transferred, I wound up back at another regular call center person, who said they'd need to get me to home theater. After holding for home theater, I got to the option for a call back. I entered my number and it said 10 minutes to get a call back. I got a call back... from a regular call center person yet again. They said they would need to look at my order yet again and put me on hold. I just got hung up on. This is how my recent experiences with Best Buy customer service have been so far. You can count me out for all future business!!!

Excellent service done on time by very competent technicians.

Manny was my trouble shooter and he was awesome!! He was polite and had a great personality. I also really appreciated the fact that he wore shoe covers. Thanks again Manny!

Subscribing to Geek Squad has been great for us. The technicians are patient and punctual and incredibly helpful. I highly recommend them.

The geek squad did a small job with flying colors. They fixed things so I can use my complicated remote again for my Receiver, Speakers, Woofer, TV, and BluRay.

Thomas and his team member did a great installation, and answered all questions. This is the third time Thomas did an install for me, all went perfectly.