Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 430 Showing 8,581-8,600 of 9,590 reviews

  • TV Should Work as Well as the Geeks Do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were knowledgeable, courteous, and helped diagnose and then get the job done.

    I would recommend this to a friend

  • Ring In the Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from a great Geek Squad Agent on my Ring system.

    I would recommend this to a friend

  • Greatest Delivery Guys Ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to commend my Delivery guys Jorge and Carlos. They carried my freezer up three flights and never complained! They were but very professional and nice!!!

    I would recommend this to a friend

  • Trouble shoot.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Sono’s speaker keeps disconnecting from TV.

    I would recommend this to a friend

  • Geek Squad provided excellent technical support.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up my 65' Sony TV and coordinated control using my Pyle Receiver and Speaker surround system.

    I would recommend this to a friend

  • Knowledgeable Repair person

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service person seem to be knowledgeable. Recognized the issue and made the necessary repzirs.

    I would recommend this to a friend

  • Fixed my sonos sound system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was very professional and knew what he was talking about and fix it fast

    I would recommend this to a friend

  • Troubleshooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “geek” reviewed and fine tuned all the settings on my system. Very appreciative.

    I would recommend this to a friend

  • Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up process was done quickly and efficiently.

    I would recommend this to a friend

  • Successful Resolution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent discussed the problem patiently with me, contacted an LG rep, and eventually I reached a successful conclusion.

    I would recommend this to a friend

  • Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are very professional and knowledgeable. Service oriented team. Thanks for the work you do.

    I would recommend this to a friend

  • Geek Squad Rocked it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys went above and beyond to hook up my system. Such gentlemen who were professional, courteous and on time,

    I would recommend this to a friend

  • Sound Bar issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service for my sound bar issue. Dan and Jason handled the issue in a professional manner and resolved the problem.

    I would recommend this to a friend

  • Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did excellent work of the troubleshooting of my tv installation.

    I would recommend this to a friend

  • Great service …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really appreciated our tech’s knowledge and professionalism. He provided just the assistance we needed!

    I would recommend this to a friend

  • Entertainment system revision

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom and Andrew were awesome. Explained to us what we could do with our system and got us some great deals.

    I would recommend this to a friend

  • tects are so very kind , & considerate of SENOR'S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS ARE VERY PATIENTS WITH US!! BEING SENIOR"S IT VERY HELPFUL & LESS STRESSFUL. THANK YOU ERIC.

    I would recommend this to a friend

  • Geek Squad were able to produce 5.1.2 content

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to make the receiver work with Dolby Atmos content. Previous agents were not able to do this.

    I would recommend this to a friend

  • Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my sound bar working. He was very friendly and professional. Thank you.

    I would recommend this to a friend

  • Bose sound bar fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was not working the Tech figured out what was wrong had it fixed in less then 5 min great job

    I would recommend this to a friend
Page 430, Showing 8,581-8,600 of 9,590 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.