Customer Ratings & Reviews

Issue with IPad functionality diagnosed. Workaround of an inherent glitch in FaceTime settings established.

The agent listened to us and programmed every thing that needed it. Our surround sound system works better then it ever has

Brandon Heintz helped me get a new ipad, apple pen, and made the whole transaction smooth and seamless! He was super friendly and knowledgeable and a pleasure to work with.

Alex Hall did a professional and wonderful job of setting up my new computer.

Agent Logan is the best agent to fix any problem. He is definitely a keeper.

I have had the need to speak to customer service regarding 2 orders that I placed and didn’t go well. I called your 800 numbers numerous times and was transferred many times because the people I was connected to couldn’t help me . I felt everyone I spoke to was outsourced and found it very hard to understand them. I pay for product and service and received neither. I will do my very best to pass the word to friends and family to do business with stores with domestic qualified services. Too bad if the person reading this review is also outsourced so you can improve your profits without helping us victims.

Yes, they both did a great job! It is nice to have Best Buy come into our home, and make sure everything is set up properly.

Geek squad folks were knowledgeable, on time and very respectful and fixed the problem

They did a great job delivering and setting up our surround sound system. And then they took all the packaging with them. Whats not to love! Thanks to all!

The agents fixed the tv mount in our dining room within 20 minutes and we're really grateful. Thanks!

Very knowledgeable about streaming on a Roku Television. They patiently answered my questions.

Josh was very polite and knowledgeable. He wasted no time and explained everything that he did. Excellent experience!

Wi-Fi review was excellent. Was advised as to best location of router and whether or not need for extenders

Ordered a Sony Bravia Master Series XBR55A9G OLED TV online. It was quick, easy and I became a total tech member. Qualified for free delivery and installation; delivery and installation were perfect, everyone from store to installers to online personnel were great. TV was everything I wanted as I was watching the price to drop almost daily for 3 years. Perfect for about 3 days. Then the TV developed a white, vertical line from top to bottom across the left third of the screen. Called to get TV exchanged as I loved the picture for the 3 days it worked. A tech had to come to the house first to confirm defect and no damage caused by me. OK. Then exchange was scheduled, but NOT the installation due to mix-up by tech. Phone rep was great and scheduled an installation for two days later (today). Two hours past scheduled time I called and found out the great phone tech never finished the order, which was why I never received a confirmation email nor phone call the day before. Phone rep very good, but she couldn't reschedule an installation until 16 days from now even if placed as a new order. Wasted day, multiple frustrations. Box looks great; hope TV works.

The service technician knew exactly what to do. He was patient and friendly and got the job done efficiently.

extremely helpful and organized the last 2 visits. Mad e some suggestions to help us get things functioning correctly. very helpful very personable.

Service person was on time and installed the refrigerator door handles and leveled the appliance that was NOT done by delivery person

Geek squad was very professional and performed a quality installation.

They didn't diagnose the issue. LG fixed the problem with me over the phone.

Were very helpful . Showing me how to reconnect should this happen again .