Customer Ratings & Reviews

The agent did great communicating when he was coming and with service great customer service and fast

Worst. Buy. Ever. It has been 48 hours since the frustration first began and it still feels fresh. On Saturday we were expecting our newly purchased appliances to be delivered…and, instead, it was, by far the most horrific retail and customer service experiences I have had in my 45 years. The “team” that showed up at our home in a Penske truck (with no ramp) did not come with our refrigerator (it was too tall for the vehicle) but came with a very damaged stove and a damaged dishwasher that they could not install (although I had asked for that additional charge). They were in the back of their vehicle for at least 30 minutes trying to get the appliances out (most likely contributing to the damage) and did not have the proper equipment to make a safe delivery (we just had new floors installed!!). So, the “fix” the employees suggested was for us to keep the damaged stove and call the hotline (not open until Monday) to reschedule the refrigerator delivery, stove replacement and dishwasher installation. What?!! We paid $3,500 for absolutely nothing to be as expected? We had emptied our refrigerator with anticipation of the arrival and instead- no fridge, a dishwasher in the middle of my kitchen and a stove that I would need to use but then replace. And I would have to advocate for all of this myself—as the customer? So, I proceeded to spend 4.5 hours of my Saturday talking to multiple Best Buy customer service folks—on the phone almost constantly from 11:47 am until after 5:00 pm- explaining my story again and again, starting over each time with my name, number, e-mail and repeating every detail of what had occurred. Wasting my whole Saturday that was meant to spend with my family but instead getting absolutely nowhere with at least 8 people. Current status- still no refrigerator, damaged stove (new one supposedly coming in 8 days) and a damaged dishwasher that my husband installed himself (since my installation date was rescheduled for November 11th!!) After literally not one thing going as planned, and not one appliance arriving in the condition it should, there was no acceptable solution that was ever attempted. Instead- time and money was heavily wasted. I have never endured such poor service, delivery or quality. I have also never felt so compelled to write reviews, post on social media and let everyone that I know how terrible my experience was.

Always attentive and in problem solving mode! Nice fiendly and on point!

Answered all my questions and concerns. I trust the Geek Squad.

Agent reset our soundbar and cable remote to make it easier to turn on the system.

The agent was able to diagnose the sound issue. It required a simple device that enabled by home stereo to be surround sound

Came to my house and solved my problem. Also gave some pointers.

I love the Squad a very good service and they are very helpful

The tech guy knew exactly what my problem was and he fixed it in five minutes made me feel duh. Do.

Everything was done quickly and professionally. Very happy

Carlos was superb & so helpful in resolving our problem!

Great Service Skilled Fast Professional Thanks BB!

Justin had everything working in short order. He is so knowledgeable.

The agents put my sound system in and connected old speakers to our new TV.

The agents arrived in a timely professional manner. Determined the problem and solved it.

The technicians did a great job reviewing my site for wireless ring cameras and making recommendations what I should buy.

The agents were able to fix my issue with the sound system and showed my some ways to troubleshoot issues

The technician’s were very knowledgeable of the product and also made recommendations how to improve the system .

Edgar was phenomenal. He was very knowledgeable and was on time and answered all my questions I had

Everything looks and sounds great. Delivery on time and installation was quick and good.