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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 442 Showing 8,821-8,840 of 9,590 reviews
  • Rated 5 out of 5 stars

    Installed our TV's quickly and properly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job done. Nice persons to deal with. Friendly and knew their stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Everyone was so nice clean and went beyond their duties

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys did a great job and were very polite and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and through- explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad team was very professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and polite. They were able to Troubleshoot the install quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Andrea Knowlton

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Andrea Knowlton took care if my issues in a professional manner. Highly recommed her and Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a washer machine from Best Buy, Great service. My agent Geek squad was very professional, friendly and informative. Thank you guys !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television connections

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my television. no mounting was done, and corrected the connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love shopping at best buy they are the best and they stand by their products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Caring agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very considerate, helpful and caring - excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor Speaker Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed outdoor speaker system. Did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad Dakota

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved the sound problem of my AV stereo device by fixing the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker analytics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of analyzing and solving problem with my speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked out my surround sound system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were professional and precise when troubleshooting my surround sound system and relaying their findings to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech ace

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tech ever. So patient, did all I ask him to do and went the extra step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kaya made my prouct return process easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kaya was very helpful and had a great attitude. . . so rare these days. Give her a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting the TV. They were very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad installed replacement quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, polite efficiient helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up of BigPapi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came and unpacked the TV and set everything up and explained how to work the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service = Yvette in appliances

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is excellent. Yvette in appliances really knows her stuff ! She is efficient, helpful and took care of every detail.

    I would recommend this to a friend