Customer Ratings & Reviews

The young men were very helpful in showing me how to work the TV in the bedroom which is different than our other TV.

my install went well.. Not sure I bought the right TV for us.

Excellent knowledgeable employees with great people skills

Told me what I needed to know about my setup tv and video

Will fixed an audio issue with our home theater. Extremely professional and knowledgeable

The 2nd and 3rd time were great. Good job ladies. They really know their stuff.

Geek squad was excellent, as always! They were on time and very efficient.

The agent was quickly able to trouble shoot the problem

Changed my mind- Techs are awesome! Great experience, expectations surpassed.

they always do a great job and they are always on time

@Best Buy Bought over $1K worth of car audio and security system that had supposedly free installation for my truck. The catch is that scheduling for any store in the cleveland area is a 3-6 week waiting period. Ok. Fine, since it is free I will find something and wait. I schedule a date at Sandusky, Oh store for two weeks after purchase. Sandusky is an hour drive for me (diesel fuel) from Cleveland, OH. So morning of at 10AM, I get there and get a call from the store manager saying the tech calls off that morning with no backup. The manager (Chris) tells me that they only have 1 car tech on payroll. He says that the tech will call me the NEXT day to reschedule. He says he is a man if his word. The tech never calls. I try to call the corporate number 888-BESTBY to log a complaint but they are useless as they keep transfering me and then sending me back to the store. I first spoke to Rose, then Roy who told me that Rose should not have transferred me to her, who first told me that since I talked to the store manager already she would transfer me. Then got disconnected after a 20 minute hold. I tried calling the store yesterday @ 419-621-1877 only to get the message they the store is not taking calls!!!!!! What kind of big business does not take calls from paying customers?!?!?!? Once again, big money corporations can’t handle the demands of the little customer. Returning everything I bought. I need recommendations for car audio and security purchase and installations though I might just do the stereo myself….

Casrlos was GREAT! The best tech ever. Took time and was vert\y helpful. New what to do.

Installation went well , can’t complain and TV looks great on the wall.

Hunter did a great job. Very knowledgeable, helpful and personable. Great experience.

The geek squad services fantastic. It’s the best Service ever!!! An asset to the Best Buy family

The technician was very knowledgeable about my problem and fixed the situation. Very polite and helpful.

This team is great— they listen and methodically address each issue, not leaving until all problems fixed.

Always the best from Geek squad! They never fail me! Total tech is where it’s at !

Wonderful..Quick fix of all issues not serviced by geek squad install team

Matt was so helpful and patient. Very competent. Excellent on time service. Thank you!