Customer Ratings & Reviews

Knowlegable, helpful....could not ask for better service.

Smart TV set up completed. Can watch Netfix on it now.

They fixed my Roku and did so in a short time while also being careful re wearing masks and shoe covers.

Tyler Craig was on time and did a great job. Always a please to deal with him.

I purchased a gas dryer in December 2021 with payment including delivery, installation, and all installation kits. Upon delivery, the staff moved my old dryer a bit off the wall and quickly glanced at its back, then instructed me that I should've cleared the space prior to their arrival. I am a handicapped senior over 70 years old, but when I asked them to help me move the old dryer to the garage two feet away from the laundry room, they refused. When I said I would get some help from my neighbor, they didn't want to wait and further instructed that there's no gas vent outlet on the wall for them to hook up the gas line of the new dryer. I was not quite sure what they were talking about, but they left hurriedly and said they were having 21 deliveries that day. I later hired a professional plumber to come over and check what things were needed before calling Best Buy to arrange for another installation appointment. He checked and told me that everything including the gas vent access was excellent, and the only trouble he could find was the installation kits brought last time by Best Buy staff. The accessories were for 8" line but my vent hole was 4". So, evidently it should be Best Buy's responsibilities to resolve the issue, but they chose to be so irresponsible and fool their customer. In addition to checking my laundry room, that plumber even moved away the old dryer for me and installed the new one with his own parts and accessories without charging me any additional cost. In total, he only spent 30 minutes at my house to finish the whole thing. I wrote a letter to Best Buy's Chief Customer Officer, but she didn't reply and no anyone from Best Buy contacted me after that either. Bad service, bad attitude, bad support, and bad management are what I could think of to describe my own experience with Best Buy.

Great and also friendly, great attitudes. Very respectful to customers

Installed new 65” screen. Arrived in time and completed everything to my satisfaction

great job on my tv. got it working again. i will call them out again when i have problems.

They went far beyond my expectations to fix my tv sound system.

They were on time and mounted my projector screen as well connected my home theater system.

Great visit to anser and set up our computer TV for streaming . Very patient.

I recently purchased a dish washer from bestbuy. Paid in full in earlier Jun, and booked the installation on 7/31. Their third party came in and said the valve size was not right, they could not install the dishwasher without giving any explanation. They did not haul away the old one which was included in the service and drop off a big machine in the center of my studio. The 2nd time, they were late for 30 minutes out of service window and my tenant had to go for work. They 3rd time, they came and said no certificate to touch and haul away the old one. ( My apartment is a high-rise in the downtown of Chicago -River north). I do not believe the building has special pipe that the installation could not be performed by 3 appointments. The worst part is after the 3 times failed to install, I called their Geek squad (paid the membership in Jun $199), and waited to speak with the representative over 40 minutes. After we confirmed the next appointment, I was getting three emails from Bestbuy saying the schedule confirmed on 8/10 which I confirmed with the CSR. The 2nd email says the appointment scheduled in 8/12, and the 3rd email says please book an appointment. This happened THREE times. It wasted my couple of hours and ruined my weekend.. I would not recommend GeekSquad and certainly do not appreciate their service. The worst customer experience I have had.

Great service And just nice guys who know what they are doing

Very helpful! The person walked me through the process to fix the TV.

Great service. Technician was very knowledgeable and efficient

Tech mission put a lot of thought into fixing my system and it worked.

The Agent installed a local antenna on my 4K Wall mounted TV

The agent, David was courteous, respectful, and performed his task professionally.

Great service non time. Friendly and courteous. Will continue to use Best Buy

Very knowledgeable and professional. Always gets it right.