Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Older then I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV and connected it to my devices including my cell phone
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad guys were knowledgeable and helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wyatt was great. He hooked up our TV and got our remote and sound bar all working. Everything was accomplished.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Arnell applause!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arnell did a magnificent job in sniffing out the issue that two previous Geek Squad techs were unable to resolve.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad trouble shot our sound bar equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were knowledgeable and helpful. They were fantastic and our set up was even better than it was before!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Trouble shooting tv sound bar connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in a timely manner with masks. Fixed problem quickly finding a dead outlet on my surge protector, marking it. All working well now.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad identifying problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job identifying problems and recommending solutions
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quick Diagnosis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent diagnosed the problem, made appropriate adjustments, and had us back online in no time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Outstanding technicians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know the names of the two technicians that helped me with my surround system. They discovered within a few minutes a cable was no good. They replaced it and had the system working perfectly.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad in seconds had remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In seconds the agent had my google chromecast remote hooked up to my sound bar instead of my tv sound
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was right on it. Project completed. Xxxxxxxxxxxxx
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech was very good in taking care of the problem and explaining what was going on to get it taken care of.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Awesome information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed me all the ropes in connecting this tv to the internet and all the available channels.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Speaker bar problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech fixed a speaker bar problem. He quickly assessed the situation and provided a solution for me.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Security Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation of the two new security cameras was quick and professional. On time and had it working and answered all questions
I would recommend this to a friend Rated 5 out of 5 stars
Very helpful - super service! Thanks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents use the prescribed parts to finish the job of setting up my TV for live and other app stations possible now with a fire stick. They were extremely prompt and competent. Importantly, they were good at explaining what the problem was, and how they were going to correct it and then how I could function with the new TV set up. Thanks very much! Great job!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad resolved all my technical problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Following the visit of the professional everything I needed resolved was functional. In addition the person who did the work was personable and informative during his visit. Excellent experience!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! The Geek spent 15 minutes with it and solved the problem then showed us what to do if it happened again.
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
It worked like a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent communication and knowledge. Came when promised and efficiently performed the work.
I would recommend this to a friend - Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Solved my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was polite, intelligent, and solved my problem
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Super Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and knowledgeable technician, was polite and efficient at resolving my issue.
I would recommend this to a friend