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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 457 Showing 9,121-9,140 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek agent did a good job !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek agent did a good job troubleshooting my wi- fi system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Answered all of my questions clearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was patient with the situation and figured out the problem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was not able to complete what I wanted to have done. He said Dish had to do it. He did help me with some other thing I asked him to do on my computer. He was very nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Diagnosed the issue and set up an Geek Squad appt. ASAP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs Top Notch!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional, knowledgeable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my devices and made sure that everything worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great technician explained everything and solved issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goggle home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job with fixing the issue. When others could not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable Pleasant Did not very long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice service person. Punctual and very helpful in resolving my problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting my iPhone gimbel working.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received prompt, courteous and successful assistance in solving my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad smarts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem with tv internet connection solved by WiFi interface clarification

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, problem was solved quickly. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent suggestions while troubleshooting WIFI problems on LG TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting the remote to achieve all pieces connected and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reprogrammed my remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent to work with. Polite, professional, answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    timely, knowledgeable, and it worked! I was quite pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lanie was great and answered all of our questions!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad trouble shoot my television problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents figured out why my tv was not working they were a big help

    I would recommend this to a friend