Customer Ratings & Reviews

Outstanding service, knowledgeable and went the extra mile

excellent and quick service. Carlos is very knowledgeable.

Prompt appointment. Courteous customer service. Will definitely use again

They knew exactly what the issue was an changed the audio selection on the receiver

Excellent service!! Ed is the BEST!! Definitely worth the cost for Geek Squad.

The service person was courteous, knowledgable and had a solution.

Great service as always , Jay was great , fixed issues immediately

GREAT customer service and excellent knowledge and trouble shooting talents

The techs did an efficient repair promptly and were obviously knowledgeable.

The best advice. And so friendly and eager to help!

I went to the first Best Buy store to buy a 14" Macbook Pro. There was an employee helping a customer. I waited for him and once he was done I approached him and to my surprise he said that he clocked out and he can not help me. few minutes later another employee approached me and I bought a 1T 14'' Macbook since that was the only thing available in stock. My main concern was to transfer the Data from the old computer to the new computer because it is for a college student. Next day I brought both computers so they can transfer the data. This time I went to the Store on Lavista road instead of Mall of GA. I asked for a case cover for the computer and the employee pointed at a corner and said that they might be there. Then I went to Geek squad to transfer the Data and they said I need to make an appointment, then bring them both computers and leave them with them for 4 days. I told him I can't because it is for a college student. He gave me an excuse of warranty, frustrated with his stupid answer, I went to the store on Pleasant Hill Road. They had an open box 14" 512 GB, so I returned the 1T and bought the 512. I went to the Geek squad to transfer the Data and the story now is that I have to leave it overnight because transferring Data from a Macbook to a Macbook takes a long time. I was so upset because of the attitude those guys have so I went to a small shop on Jimmy carter and asked them to transfer the Data. 40 minutes Later I had all the Data on the new computer with no excuses.

The agent was very courteous and kind. Very knowledgeable.

The technician Brad was professional,courteous,supportive and prompt

reprogrammed remote and educated senior on use of same

The agents mounted the tv are quick and excellent!

The agent was very knowledgeable, courteous and helpful and on-time.

Very responsive and courteous. Totally satisfied!!

excellent & knowledgable men. Help with our sound bar that got out of wack.

Highly Recommend Total Tech Service, Geek Squad Is Awesome

I bought 3 Apple products and Technician helped set them up . He was wonderful.