Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
HD antenna install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this sounds like an easy install but I had Best Buy install 7 new TV's for me but one TV I had still at home was going to be used for getting 1 local channel that was not available thru my Apple TV/Direct TV settings. Sounds like an easy install with a HD antenna. Well I could not get it to receive any channels. The Best Buy rep figured out the issue with a setting built in on the TV and got it to work. I never would've gotten that figured out. He was in and out within 1/2 hour. Gret job.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad identifying problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job identifying problems and recommending solutions
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Super Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and knowledgeable technician, was polite and efficient at resolving my issue.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad helped fix some TV questions I had.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped me fix problems I had with my new TV. Explained every step and had me work with the remote so I knew exactly what to do. Couldn’t be happier with his service
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad connected my receiver.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents my new receiver and got it up and running with the rest of my system. Great Job, Thanks.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad installed sound bar to SONOS stereo.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed the sound bar and connected it to our SONOS stereo system. It works great and we have stereo music in our house.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad was on time and very efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents that serviced our TV and sound system were amazing. They really knew their stuff. They were on time and stayed with the problem until it was resolved. Very efficient.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Gentleman polite, knowledgeable, personable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewed how to turn on with remote. Also TV remote vs cable remote. Also connected my printer to my smartphone which took some time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love the Geek Squad program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gabe is terrific. He's been to my home several times for various things related to my TV's. He is always professional and efficient
I would recommend this to a friend - Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Geek squad visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my mesh net system and trouble diagnosed problems with the surround sound system
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad Excellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were simply amazing. Not only did they fix my problem, they improved the system. It doesn't get much better than that.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad fixed TV issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad service person found a loos cable wire and got our new streaming box to work with the TV, He also showed us how to get NetFlix direct thru our TV remote On Demand. Service was prompt and very courteous.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Issue with TV screen picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents quickly identified issue with picture on screen. Made adjustments and issue resolved.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad TV instillation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted the unit and connected all other components quickly and instructed the set up procedure.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
1 visit, 2 problems solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents trouble shot 2 TV/soundbar sets that I could not get synched. They solved both problems
I would recommend this to a friend Rated 5 out of 5 stars
Very helpful - super service! Thanks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents use the prescribed parts to finish the job of setting up my TV for live and other app stations possible now with a fire stick. They were extremely prompt and competent. Importantly, they were good at explaining what the problem was, and how they were going to correct it and then how I could function with the new TV set up. Thanks very much! Great job!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
They did an outstanding job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted and installed 6 TVs and also the Sonos sound system. They were extremely professional and very helpful in explaining how all the systems worked. I highly recommend them.
I would recommend this to a friend Rated 5 out of 5 stars
Geek squad made my TVs perform better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent checked out my TV and got it performing normally. He also recommended an upgrade which would enhance the performance of all myTVs.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Fast service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was knowledgeable and helped us find a solution to our problem.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was right on it. Project completed. Xxxxxxxxxxxxx
I would recommend this to a friend