Customer Ratings & Reviews

Best buy sucks. Worst business of it's time. Bloated overpriced and uncaring Hope all the employees realize they are on a sinking ship. Get out now.

Once again the Geek squad failed to rectify the problem with the TV.

Worst waitlist. Waited for over an hour or more. If you're not going to honor the time scheduled please don't put it a an option.

Everything is so disorganized it’s like a dumpster fire one of the worst experiences I’ve ever had. The manager hides in an office and there’s no one to talk to when there’s a problem.

Not geek squad But overall view of Best Buy Mays Landing. They don’t have any products in stock and they give you a number to call you call wait 45 minutes and I hang up on you a poor company never shop here again

I called the customer service line to get dimensions on a fridge I wanted to buy from them to ensure it would fit through my door if the door from the fridge were removed and the lady was really rude and just hung up on me the worst customer service

CAMERAS REPLACED BUT ONE STILL DOES NOT SEE IN DARK.

The guy didn't know how to do the install and subsequently nothing was working correctly I still don't have email capacity out of one of the computers a $1000 so switch to business

Tried for weeks to get some information on a dash cam and installation. Impossible to get any associates to assist me. Will no longer do business again with them period. Ripped up credit card.

The agent who came to troubleshoot my home theater system had no clue about home projector set ups. The Geek Squad was of no help at all. It was like throwing $129 in the trash. Wish I could get a refund.

Didn’t fix my problem despite paying for the service. Told me to go buy a chord rather than him diagnosing given that Best Buy did the original install.

They came to look at my sound bar that wasn’t working. They confirmed it wouldn’t turn on, un-mounted and disconnected it from the television, and left. They didn’t check for any fuses, ran no tests. I could’ve done that.

I feel disappointed that I have to give them even 1 star. Our local Best Buy was easy to deal with. It's a total front! Can't count on them for anything after they get your money. It's sickening

Fumble! I was passed off. Appointment scheduled 19 days out after 4 transfers. I needed my computer fixed! NOT a TV Installed! My computer is still not working properly! You've wasted my time and stolen my money. Next time PLEASE, LISTEN to the customer.

I actually had 2 visits from the “Geek Squad” to install a few outdoor cameras. They failed both times, so everything was returned. Thanx “Resource Room Squad!”

The agent remounted my tv but it slanted the next day by 2 inches...it was mounted with the wrong screws initially and the agent reinstalled with proper screws. I want my money back BestBuy!!

I have been transferred four times and have been on hold for over an hour. This is completely unacceptable customer service.

BE VERY CAREFUL WHEN U TAKE THEIR 18 MONTHS PROMOTION!!! You're going to pay forever and get drowned with interest payments! I took this promotion intending to pay off the full amount in 18 months. After 3 years I still pay EVERY month and I awe them more than the official price I bought it for...

The agent was very nice and professional....however, the tv audio did not go off randomly while he was here so he wasn't able to fix the issue.

Had fraud on my card. After a lengthy investigation it was proven to be fraud. I was given a new card, which they added the fraudulent amount on to. No matter how many times I call they keep hanging up on me. The last time was 46 minutes. Horrible customer service.