Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Did not work after 3 days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for about 3 days now it’s not working. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Door bells
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled appointment 5 times told I would receive a call back and still haven’t it’s now been 36 hours was told within 24 hours
No, I would not recommend this to a friendRated 1 out of 5 stars
Big squad lying salesman
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman sold me a product I did not want told me it was the best available one year and a half later the whole system doesn’t work
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst installation ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a dishwasher a month ago. They still haven't completed the installation. They keep failing to come as promised. The help desk can't tell me why.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No person from Geek Squad showed up. Great service. My useless system has not worked since September last year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service still have problem with geek squad instillation of sound system
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem continues had to cancel geek squad yesterday. Very frustrated with sound bar. Nothing seems to resolve the problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad tech visit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people are/were great once they got there, but there were tons of miscommunication mistakes leading to the appt and my issues were never resolved
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was here for 5 minutes said the receiver was bad without even testing anything and charged me $138
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible servIce
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service I've ever had. I would give 0 stars if it were an option. My issue is still unresolved.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried but were in the dark with what my problem was. Thanks anyway.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service via phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service via phone Really disappointed. I will be going elsewhere. I would not recommend as it is a waste of your time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem unsolved! They didn’t seem to know what they were doing!
No, I would not recommend this to a friendRated 1 out of 5 stars
Had problems with the installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not set up properly and I can not get a total tech agent to come out
No, I would not recommend this to a friendRated 1 out of 5 stars
Surround Sound installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surround sound works for a few days and stopped working again so problem wasn’t really resolved.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an appliance and was guaranteed it would be delivered in a week so I scheduled installation, now best buy says another week. I cancelled my order.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
DoloresS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is always very helpful. I would certainly recommend this service
I would recommend this to a friendRated 1 out of 5 stars
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get sound bar to work with my tv. Have tried several times but still not working
I would recommend this to a friendRated 1 out of 5 stars
Poor Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one has shown up 3 separate times for the installation of my fridge waterline. Customer service has been of no help.
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third geek squad member to come out who stated that Best Buy sent the wrong person out for the job.
No, I would not recommend this to a friend