Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys did a great job of connecting my TV and also explaining a few things to me.
I would recommend this to a friend Rated 4 out of 5 stars
sound bar fix?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.explained what problem was but did not actully fix it. just how to get around it.
I would recommend this to a friend- Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Solved my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was polite, intelligent, and solved my problem
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad was not needed to come out to fix TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We found the solution to the problem with our TV. Did not need Geek Squad to come to our house. The amount was refunded in full. Thank you and we will come back for future needs.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents reviewed things, made a change that the felt took care of the issue.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Professional quick service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ben is such a professional, does great work, and offered new ideas that made my purchase even better. I got to upgrade to the 4K Apple TV, and Ben installed and instructed use. I’m very pleased!
I would recommend this to a friend Rated 3 out of 5 stars
the way it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent came in changed plug position in rear tv ,sound bar said sound bar problem. had no sound. yesterday 9/1/2025 I relocated rear plug to another position sound bar now working . All that after i was refused credit to purchase new sound bar . strange the way it all worked out. some one looking out Just saying.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Switch to roku and back to cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my roku to my tv explained and showed me how to switch to go too roku and back to regular cable.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Troubleshooting my AV Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent solved my connectivity issue professionally and competently.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent John answered my questions and trouble shoot my concern.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Eero system Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician new what he was doing and completed his work prompttly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad delivery of our Samsung television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad delivery was excellent. Beautiful service and the television is great!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent showed up on time and was extremely knowledgeable. He intently listened to my concerns. I would certainly use the Geek Squad for all of my geeky needs.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed glich in system quickly and expertly done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, thorough and knowledgeable. So nice to have my system up and running again!
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent got my solar motion detectors back online. AND-- didn't shame me when we realized the bridge was unplugged :) .
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Receiver Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents replaced my receiver with a new one quickly and programmed the remote. Everything is working well now.
I would recommend this to a friend - Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Geek squad corrected our Eero home network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very knowledgeable and courteous. He identified the issue quickly and had it resolved very efficiently.
I would recommend this to a friend Rated 5 out of 5 stars
Computer troubleshooting and printer connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ethan has worked on our computer before and also got our Alexia to connect to our wifi when I just couldn’t get it to work. When my husband became ill several years ago he brought home his computer and printer but it never got set up. Ethan got it up and running and also connected both our computers to the printer. He is a delight to work with and very knowledgeable! Belonging to the Geek Squad was one of the best decisions we ever made.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Traded Nest for the ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris M installed Ring doorbell camera replacing The nest with the ring. Gave excellent instructions and an information very knowledgeable.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Service for problem satisfied!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My issue was resolved quickly and sooner than scheduled! ALL went well!
I would recommend this to a friend