Customer Ratings & Reviews

My Sonos sound bar lost connection and the geek squad member had it figured out in 5 minutes!

The sound is awesome and feels as though I’m in a theater the installers were very courteous and answered all my questions honestly they were on time and went above and beyond to make sure the sounds quality was to my satisfaction The service rep Gregory whom I spoke with to set everything up was of a quality I haven’t experienced in a long time with service reps He is in a class by himself for his help and the reassurance he gave me concerning the product and because of this I’m truly satisfied

They fix it in a minute. It had gone into sleep mode as we were away for 2 weeks.

Easy to work with people - did the job quickly and things work well.

Scheduled a little visit in home to tweak the new TV setup I got in November and then I was going to call it off but I got a call from the tech ahead of time and they told me what I needed to know over the phone. Double plus good. Tech was friendly and knowledgeable about the issue I was wondering about and saved us both a truck roll and time. Trying to cancel my appointment was a bit difficult, though. The website needs adjusted to accommodate easier cancelation for appointments.

We're extremely pleased with the support of the Geek Squad in diagnosing the problem with our sound system, and then making slight "tweeks" to improve the quality and balance the sound to match our room. Greatly appreciated! Quick service and they relayed where we could find additional options in the software. Thanks!!

The agent John answered my questions and trouble shoot my concern.

The agents reviewed things, made a change that the felt took care of the issue.

Eric diagnosed my Wifi problem and installed the Google Nest. Solved the issues.

The guys did a great job of connecting my TV and also explaining a few things to me.

I thought the sub woofer was not emitting sound. 2 young men from the Geek Squad came and checked it out. Was told the sound was "normal" but that they could "tweek" it to make it a little better. The "tweek" took only a few minutes and has made all the difference in how high I have to set the volume when watching TV. Great Job!

Agents connected my ear phones to the TV and got it working so that my husband could use them and could listen also

My agent solved my connectivity issue professionally and competently.

The Geek expert successfully connected my sound bar to my TV and assisted with connecting my satellite box to the internet for on demand viewing

The agents mounted our new TV and set everything up. Unfortunately after 2 months the TV and our surround sound lost communications with each other. we called and a service call was completed and a week later we had the same problem. The next service call Jeff and crew updated the software on our surround sound unit, undated the software on the TV, changed HDMI cables and all seems well. The servicemen were though, extremely knowledgeable and took the time needed to make sure we were completely satisfied.

Mine was a simple problem, but one I could not figure out. They did, in less than five minutes.

A very professional job, went right to do exactly what was new

The Agent surely knows his stuff and now my Home Theater System is Working Better than ever . Thanks

Extremely knowledgeable and worth the service. Speedy solution.

These “Geeks” are amazing. My computer whiz grandson brought in a thingamadig that just wouldnt work on his gaming system and in 10 minutes it was fixed and we were out the door. And this isn’t the first time they have come to the rescue. I use them for everything-surround sound and giant tv installation, quirky computer problems, you name it. My generation couldn’t do without these bright, knowledgeable tech warriors!!!