Customer Ratings & Reviews

Professional, skilled and patient. Upon completing services everything was working perfectly. Thankful then and thankful now.

Excellent installation and show how to work the new remotes

The agent kept me posted on his arrival, was very professional, neat, knowledgeable and more importantly friendly and respectful which let me feel safe. An obstacle worth mentioning was that the mount I ordered from Best Buy was not a good fit for the tv to mount on. Instead of packing up & having me reschedule for a tech to return he called a colleague to see if he has stock in his truck. Turns out he did; dropped it off and my agent completed the job same day. Thank you, Best Buy for hiring quality employees.

I reached for help after losing an important Excel file, hoping that someone more expert could help me retrieve/restore it. Two levels of BB assistance helped, but ultimately, it was determined that the file no longer existed. I appreciated the effort and patience from the BB team.

The squad fixed what was wrong with the TV quickly and made sure everything was connected properly.

Problem with TV was solved quickly and professionaly

Agent couldn’t have been better! Solved my problem quickly, and gave me quicker access to Netflix!

In May, 2022, the Geek Squad came to our house and installed a new TV, antenna on the roof, and a DVD player, to our satisfaction. In January 2024, the TV would not display captions so we called the Geek Squad. They came out but could not repair it and began the process to replace the TV. The new tv was installed on 2/14/2024 and we're very happy.

The Geek Squad technician, Dustin, fixed a problem with 'Closed Captioning' I was having when playing or watching a show or playing a DVD via my DVR. Thanks again Dustin. Great job!

My issue was resolved quickly and sooner than scheduled! ALL went well!

Sonos app couldn't connect to our new fiberoptic internet so the system stopped working. Geek Squad guys fixed that and set up the system components. All good except they put sound bar, bass and 2 surround speakers all together as 1 device. We can't control any of them individually now, i.e. turn down just the speakers. I'll have to go back into the app and try to fix that. Otherwise, good job.

Geek Squad delivery was excellent. Beautiful service and the television is great!

As I have come to expect from the Geek Squad, agent Josh got my tv up and running again. Because of some issues with my WIFI provider, this took a lot of time and patience on his part. He did not leave until the problems(s) were solved, and he was extremely patient , not only with me, but with the WIFI personnel on the phone.

Agents quickly and efficiently identified the issues and fixed everything

He fixed the issue and stayed to make sure it was good to go. Was informative and also explained the issues.

On time, thorough and knowledgeable. So nice to have my system up and running again!

Service was great, and everything works beautifully now.

Updated my mesh WiFi. Took the time to ensure all devices connected. Checked connection speeds inside and outside my house. Did a great job.

Blake Young like all the technicians who have helped us was outstanding. He was patient, knowledgeable and communicative. We highly recommend this service.

The Geek personnel tested my projector and receiver and determined that my HDMI cord was defective. Since it is buried in a finished wall, they suggested that I pick up a wireless unit, which I did, and it works fine.