Customer Ratings & Reviews

My issue was resolved quickly and sooner than scheduled! ALL went well!

A very professional job, went right to do exactly what was new

The agent set up my Fire Stik and connected my HBO Max service. Was unable to get connection on my own....not computer savvy.

Extremely knowledgeable and worth the service. Speedy solution.

The technicians were great, they explained exactly what happened and how to re-set the system in the future.

They came on time, were courteous and knowledgeable. The solved my problem in a short time.

Agents quickly and efficiently identified the issues and fixed everything

We're extremely pleased with the support of the Geek Squad in diagnosing the problem with our sound system, and then making slight "tweeks" to improve the quality and balance the sound to match our room. Greatly appreciated! Quick service and they relayed where we could find additional options in the software. Thanks!!

Very professional and competent. Was not rushed and made certain the problem was solved completely.

I thought the sub woofer was not emitting sound. 2 young men from the Geek Squad came and checked it out. Was told the sound was "normal" but that they could "tweek" it to make it a little better. The "tweek" took only a few minutes and has made all the difference in how high I have to set the volume when watching TV. Great Job!

In May, 2022, the Geek Squad came to our house and installed a new TV, antenna on the roof, and a DVD player, to our satisfaction. In January 2024, the TV would not display captions so we called the Geek Squad. They came out but could not repair it and began the process to replace the TV. The new tv was installed on 2/14/2024 and we're very happy.

Excellent installation and show how to work the new remotes

The guy that came was wonderful. He knew exactly what was wrong and fixed it perfectly. Wish everyone you had to deal with about things went this smoothly.

Love the Geek Squad! Your employee was able to diagnose what was wrong & able to help us when Dircet TV was not able to! Thank you!

The agents were able to get my sound bar reconnected as well as my fire stick working again

The problem was resolved. Same person who initially installed the TV system came back

This service was done by Paul from the Parma Geek Squad. As written in a previous review, this gentleman showed true professionalism and total knowledge in every aspect of his work in my home, that should have been done from the start with the original Geek Squad setup by the North Olmsted store. A special thanks to Paul for a job well done.

Agent exceeded our expectations- issue was in the remote and he diagnosed it right away. Then activated our Roku.

We purchased a new VERY LARGE SCREEN TV and had the GEEK SQUAD install it with our existing speakers. These individuals are amazing. We watch 2 movies every night and LOVE THIS TV. THANKS GEEK SQUAD

Kyle provided excellent service. Was very detailed in his explanations, but spoke in words we understood. Was very knowledgeable on the topic. Was clearly interested in making sure our problem was resolved. He succeeded.