Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 9,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad delivery of our Samsung television

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivery was excellent. Beautiful service and the television is great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smarter than ! was!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine was a simple problem, but one I could not figure out. They did, in less than five minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet extendor stopped working and Geek squad came out to repair it. They installed a Eero extendor which works much better. Expensive ($350.00) but worth it and has not failed me yet. Great service, fast, and quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These “Geeks” are amazing. My computer whiz grandson brought in a thingamadig that just wouldnt work on his gaming system and in 10 minutes it was fixed and we were out the door. And this isn’t the first time they have come to the rescue. I use them for everything-surround sound and giant tv installation, quirky computer problems, you name it. My generation couldn’t do without these bright, knowledgeable tech warriors!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was very proficient and fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome and feels as though I’m in a theater the installers were very courteous and answered all my questions honestly they were on time and went above and beyond to make sure the sounds quality was to my satisfaction The service rep Gregory whom I spoke with to set everything up was of a quality I haven’t experienced in a long time with service reps He is in a class by himself for his help and the reassurance he gave me concerning the product and because of this I’m truly satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed glich in system quickly and expertly done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, thorough and knowledgeable. So nice to have my system up and running again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saul Good, man (mostly, anyway)

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled a little visit in home to tweak the new TV setup I got in November and then I was going to call it off but I got a call from the tech ahead of time and they told me what I needed to know over the phone. Double plus good. Tech was friendly and knowledgeable about the issue I was wondering about and saved us both a truck roll and time. Trying to cancel my appointment was a bit difficult, though. The website needs adjusted to accommodate easier cancelation for appointments.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Successful visit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was able to sync our sound bar with out tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent surely knows his stuff and now my Home Theater System is Working Better than ever . Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad fixed TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad fixed what was wrong with the TV quickly and made sure everything was connected properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent couldn’t have been better! Solved my problem quickly, and gave me quicker access to Netflix!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Helpful with earphones in o

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my ear phones to the TV and got it working so that my husband could use them and could listen also

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They did an outstanding job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed 6 TVs and also the Sonos sound system. They were extremely professional and very helpful in explaining how all the systems worked. I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy Listening

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got our sound bar & headphones working perfectly again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad fixed problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great old Sonos never worked correctly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install of new tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install of new tv and did a very thorough job! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad fixed TV issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service person found a loos cable wire and got our new streaming box to work with the TV, He also showed us how to get NetFlix direct thru our TV remote On Demand. Service was prompt and very courteous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Issue Resolved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos app couldn't connect to our new fiberoptic internet so the system stopped working. Geek Squad guys fixed that and set up the system components. All good except they put sound bar, bass and 2 surround speakers all together as 1 device. We can't control any of them individually now, i.e. turn down just the speakers. I'll have to go back into the app and try to fix that. Otherwise, good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service -- Efficient and Effective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service person arrived, asked where the problems were located, and then went right to work diagnosing and fixing the problem. He was efficient, effective and very professional. when he completed the work, he wanted to know if we had any questions. He also showed what to do if the issue came up again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Eero system Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician new what he was doing and completed his work prompttly.

    I would recommend this to a friend
Sponsored