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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 9,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad helped us again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents solved a problem with our receiver which got our dvd player working again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squard installed my tv and devises

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected it to all the devises, did a real good job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV installation follow up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service following installation of a TV which we thought was a TV malfunction. Instead it was a internet issue. Very thorough. Would highly recommend again.

    I would recommend this to a friend
  • Pros mentioned:
    Problem resolution

    Rated 5 out of 5 stars

    Laptop resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hunter was spectacular, flexible, efficient, professional. A real asset on your team. 6 minute resolution - Outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked and replaced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV went down visio 58”’MQ series, took them a week ( only appointment they had sooner) but hey I understand ( the world doesn’t revolve around me) two hours later called the number they gave me ( this was a Friday) by Wednesday my new tv was in house and really only had to pay for new warranty and the new TCL Q7 65 was also on sale didn’t hurt either

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Traded Nest for the ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris M installed Ring doorbell camera replacing The nest with the ring. Gave excellent instructions and an information very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad fixed my sound bar issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reworked my sound bar connection to work with streaming and cable.

    I would recommend this to a friend
  • Pros mentioned:
    Problem resolution

    Rated 5 out of 5 stars

    Problem resolved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem resolved! Very polite, friendly and respectful!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad had my tv back up quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He fixed my problem by resetting my tv. I was happy as my tv was out for over a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved major anxiety!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with getting Sonos operating correctly and applied fix for poor streaming on a tv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Follow up never happended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great but committed to recommend a fix/replacement option to our outside volume control for our outside speakers. Told us not to use the outside speakers until they solved this issue. Never heard back and have not had music outdoors since :-(

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All hooked up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our new receiver and programmed all the components and remotes. Everything works great!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Speaker & printer Reconnection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reconnected my Bose Speakers & HP printer with ease. He was very polite, professional, efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great teaching by geek squad member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah remembered being here before to help us learn to use our new smart tv and new cable service. He was very patient explaining how everything was connected and how to use each piece of our equipment. He asked me to write down how to use each unit and then asked me to show him. He was a very patient teacher. I was very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and outstanding service. With todays advancements in smart electronics you need a good plan and these folks are great

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    got my new TV on best behavior

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent connected all devices and instructed me clearly on usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPERMANS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that always come to my rescue. They are the real superman in this case always give me good quality work explains everything precise takes time out to make sure I understand everything phenomenal mean thank you. The squad for sending them to me and my way.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were fast and efficient. They did a great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best against from the Geek Squad come out to help troubleshoot an issue I was having with my tv. He also set up my streaming apps and showed me how to use them. He also figured out how and showed me how I can use my tv remote to make my dvd player work since old batteries ruined the remote for my dad player. Qamar was the best! (I hope I spelled his name correctly)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV and DVD player now in sync.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job taking care of our tv problem, timely, polite, and very knowledgeable.

    I would recommend this to a friend
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