Customer Ratings & Reviews

Geek was personable, knowledgable, took care of business promptly. He’s a keeper.

The agent was able to pinpoint the issue and resolve it. We haven't had any issues since then.

They connected all of the parts, and everything worked as advertised.

The Geek Squad technician, Christian, did an outstanding job in restoring our remote control and entertainment system after one of the components in the system failed.

Technician was the best! Very knowledgeable professional and quick

Great service from the staff. I always love to purchase here

Came on time fixed the issue and explained everything in detail

Mason did an excellent job of installing our TV headphones.

Technician did a great job with the installation mount tv and hookup sono sound system.

Came in and when to work boom it was done. I was having problem with my computer.

the agent did a great job with my home theater. It was done very quick and made sure it was up to my qually.

excellent He showed me things about my home theatre system that I did not know

Tyler B. was and is one of the kindest, most knowledgeable, patient professional service providers that one could ever hope to work with! He quickly got my elderly mother's TV, DVD player and speaker system up and running. She had not been able to get it to work in over 3 years. He then patiently taught her how to use the controls. Thank you Tyler!

The service rep found the problem immediately and helped us get the tv working again.

Following a service interruption I lost the ability to very sound on my TV. Two members of the Geek Squad came on a Sunday morning (!) and resolved the issue in about 15 minutes. Turned out to be a default setting in the ATT equipment. The guys were very professional and informative. I would certainly recommend them.

He connected my vcr/dvd player to my t.v. and connected my phone to printer. Everything is great

Brandon and his coworker were great! They fixed all the wrong doings that the original 3rd party installer did. They took their time and explained the functionality of the soundbar, how and what to do with the app. A 3rd party vendor should never be an option if the customer bought and purchased an item from Bestbuy and spent the money to not only purchase an expensive item but also added the Total Protection package.

Even though I didn't use this man, he called me first and I explained what was wrong with the TV and he said Miss Vestal. You don't need a troubleshooting. You already did the troubleshooting cuz I reset it at three times. Said you need a appliance check to come out there but he was kind enough to set up my appointment for me and everything went well. I'm glad they called before they come.

Very helpful, knowledgeable and very good at what he does.

Tech was very knowledgeable. Upset that it took Best Buy 4 appointnent schedules to finally send a tech out. Your Call center beeds to be brought bsck to the US