Customer Ratings & Reviews

I requested the service from Geekk Squad so that the tv could be set up using only ONE remote. The person who came to do that was very knowledgeable and efficient. But I stll have to use two remotes and will have to have another geek squad person come out and do it again. My wife cannot turn on the tV , given the different operations that need to be done. Does anyone read these? And respond to this issue?

I was having issues with the sound mode settings on our new receiver. Jessica, who originally set it up, came out and fixed the issue while also showing me how to fix the issue in the future.

Adam connected my sound to the sound bar & fixed the audio & tv to turn off @ the same time.

Agent was excellent with troubleshooting and fixing the issue

Agent was prompt and helpful in determining the problem was not with the tv but the cable service itself.

This was the first time I purchased a FireTV, and I couldn't pair it with the internet service. That led to Spectrum deciding the modem/router were out-of-date; however, the new equipment didn't resolve the issue, and the Spectrum help desk decided it was an issue with the TV. Enter the Geek Squad, who found an issue with the instructions Spectrum had given me. Great experience with Geek Squad, bad with Spectrum!!

excellent He showed me things about my home theatre system that I did not know

Came in and when to work boom it was done. I was having problem with my computer.

Geek Squad came out to assess why AVR was not working. After a detailed examination and many tests it was affirmed that it was broken and needed repair or replacement. (It was pretty old). We opted for replacement and MichaelJuan recommended a Denon replacement which we bought from Best Buy.

Just needed some questions answered / we had questions on how fios and the streaming could be set up. Tv was not to our expectations. We have since upgraded to a Samsung from Best Buy and so glad we put your protection plan. We are now satisfied.

Called Greek Squad to fix my tv after Comcast was not able to fix the problem after an hour. The Greek Squad man solved the problem in minutes. He knew immediately what the problem was.We will only call Geek Squad from now on. He was excellent, so knowledgeable and efficient.

The technician was on time, quickly found the problem and fixed it

The GEEK explanation of going strictly Smart TV saved me lots of money

Great with communication and very timely. Great job addressing my issue.

The agent was able to pinpoint the issue and resolve it. We haven't had any issues since then.

Technician did a great job with the installation mount tv and hookup sono sound system.

Even though I didn't use this man, he called me first and I explained what was wrong with the TV and he said Miss Vestal. You don't need a troubleshooting. You already did the troubleshooting cuz I reset it at three times. Said you need a appliance check to come out there but he was kind enough to set up my appointment for me and everything went well. I'm glad they called before they come.

They did a great job. When the guys come over, they are very professional.

The service rep found the problem immediately and helped us get the tv working again.

It is exhausting to try to get in touch with Geek Squad. I have seriously contemplated dropping the service as most of the time I just finally give up before getting the help I need. This service call was the exception. When I stayed persistent and finally reached someone they were very helpful (and spoke understandable English) and guys on service call did a great job.