Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
“The Perfect Printer”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent from Geek Squad setup my printer and after that in no time at all and it is working perfectly!!!! Love it!
I would recommend this to a friend Rated 5 out of 5 stars
5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My technician was on time and super nice and fixed my tv perfectly
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
If at first you don’t succeed, he tried and tire….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went off without a hitch. Perfect. The tech. personal tried until he found the problem and fixed it.
I would recommend this to a friend Rated 5 out of 5 stars
The GEEKS are the BEST!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who came out to install our new TV were awesome! Super smart, friendly and professional. Took the time to help my husband with his hearing aid device attached to the TV and explain how everything worked. We always love the GEEKS! So sorry to hear this service is coming to an end. It has always put Best Buy above other stores because of the service. Poor decision.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad to the rescue!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs that came out were great and took care of my issues quickly and correctly. Great job Geek Squad!!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Home theater tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very professional he knew what he was doing.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came out to assess why AVR was not working. After a detailed examination and many tests it was affirmed that it was broken and needed repair or replacement. (It was pretty old). We opted for replacement and MichaelJuan recommended a Denon replacement which we bought from Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledge of both geek squad guys were great in reset of my logtec remote to my home theater system
I would recommend this to a friendRated 5 out of 5 stars
Tech was well prepared to solve the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was in contact with me 24 hours prior to appointment and then arrived on time. He asked appropriate questions, then set to work. My Smart tv could not find the modem (although all my other devices were connected.) He tried a few different solutions then finally had to do a total reset on the tv. He then coached us on which remote to use for best results.
I would recommend this to a friend- Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Quick, easy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick response. Knowledgable tech. Problem resolved
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Problem resolved post haste.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician immediately diagnosed problem and fixed it.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.65 inch TV connected with surround sound and adapters
I would recommend this to a friend Rated 4 out of 5 stars
Best Buy gave us satisfaction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just needed some questions answered / we had questions on how fios and the streaming could be set up. Tv was not to our expectations. We have since upgraded to a Samsung from Best Buy and so glad we put your protection plan. We are now satisfied.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
TV connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad member was courteous, friendly and knowledgeable. I would recommend this service to anyone.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad installed soundbar quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent work was quick and efficient. Was very knowledgeable and helpful
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed the tv, sound bar and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was outstanding. Everything works as it should. He was an excellent communicator.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
A1 service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and streaming troubleshooting were excellent!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was very professional, knowledgeable and competent.
I would recommend this to a friend - Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
I luv Geek Squad!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was Very knowledgeable and figured the problem out in First 10-15 minutes!
I would recommend this to a friend Rated 5 out of 5 stars
Outstanding Service and Expertise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the Geek Squad for the last 3 years. They have done set up on items large to small. They have even fixed my Ring doorbell that I purchased at a different store. The service has always been fast, professional and expertise outstanding. They are the first people I call. I am so glad to have to Geek Squad
I would recommend this to a friend