Customer Ratings & Reviews

I was being scammed by someone saying they represented Microsoft and that my computer had been hacked by 10 foreign hackers. I started to follow up with her but then thought she might be a scam so told her that I would go to Geek Squad since I paid for their service. I shut down my computer. The Geek Squad person checked my computer and said that the cleaned it but that he had not found any hacks. He gave me assurance that nothing had been done/stolen from my computer.

They were very professional he knew what he was doing.

The tech was very professional, knowledgeable and competent.

The agent connected out CDC player to our computer. The agent was very efficient and completed the job quickly.

the 1st geek squad who installed my theater system did nothing to adjust the system stating "no one really know how to adjust the system". I have a sonos system, and if it wasn't for the fact I needed help with the remotes, I would have a jack up sound. The 2nd squad adjusted the sound for a great sound and helped with the remotes.

Vey Knowledgeable. Cleared problem with my TV that had been constant quickly.

Technician immediately diagnosed problem and fixed it.

All issues were solved and equipment is in working order quickly and efficiently.

The Geek was very professional, friendly and knowledgeable! He was able to install and get functional a tv that we were clueless about!

Mounted tv and connected to streaming device & connected surround sound

65 inch TV connected with surround sound and adapters

Quick response. Knowledgable tech. Problem resolved

They have everything working perfectly. This is an A team for sure! Thanks Matt,Chris and Michael!!!

I hate to put 3 stars for Geek Squad service because the technicians' service is fantastic, but I have been waiting for 2 weeks, and now I am asked to complete a review. I put a request in for a part I need for my outdoor theater. The last message I received was on July 27,23@ 4:35 pm saying "I'll keep an eye on the case ticket and will follow up if I hear anything" Additionally when I received a request to rate the service I when into my M-Care app and on August 3rd under the history @10:47AM the Support Session is marked as resolved. I feel there is a glitch in the Home Theater Troubleshooting Service. The next question they want me to answer is would I recommend Geek Squad service to a friend? My answer will be yes as I stated above, they do a fantastic job and are very helpful, but the system is broken, and the phone automation is a nightmare of circles.

The sound system was not working and had not been for several weeks. It turns out that all that was needed was to reboot the whole system.

The Geek Squad did a great job for me. I recommend using them!!!

The rep went thru my sound bar and fixed the problem in no time. Very knowledgeable and personable.

They identified the issue and assisted in picking out a new receiver to replace the un functional receiver. They also assisted in picking out a new larger tv. They returned a few days later and installed both the new receiver and tv. They made sure I knew how to operate the new tv system. They also made sure that all the speakers in our surround sound stem we’re functioning.

Tv now connects to the audio system. Blu-ray player also working again.

Very knowledgeable and problem solved! Glad I reached out