Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Geek Squad trouble shoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job for me. I recommend using them!!!
I would recommend this to a friend - Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Easy, peasy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As usual this job was well done!! Problem was resolved in short order.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Fixed my issue quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a wifi connection issue and the tech was able to resolve rather quickly. He also explained how he fixed it.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad is good, when they show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 for the service provided, 3 for the (lack of) ease of scheduling, 2 for the incoherent 'advice' offered on installing the soundbar to the tv mount.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
A1 service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and streaming troubleshooting were excellent!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad corrected set-up of receiver to system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did excellent job with complex receiver
I would recommend this to a friend Rated 5 out of 5 stars
Swift and Seamless: Geek Squad's Quick TV Installa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy agent provided exceptional service by efficiently mounting my TV and seamlessly connecting all devices. Their expertise and attention to detail made the entire setup process smooth and hassle-free. I highly recommend their services for a reliable and professional home entertainment experience
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Omar help us and mounted the new tv we bought. The best thing I can say about Best Buy staffs Geek Squad are very professional and polite. We Seniors needed a staff that we can TRUST to come and help us for our technical supports. Praying and hoping you will continue to serve our community. Best Buy staffs keep up the good works! I salute you all!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Ck out ring camera doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring camera door bell was checked out and wass okay.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed the tv, sound bar and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was outstanding. Everything works as it should. He was an excellent communicator.
I would recommend this to a friend - Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
I luv Geek Squad!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was Very knowledgeable and figured the problem out in First 10-15 minutes!
I would recommend this to a friend Rated 3 out of 5 stars
Still waiting to fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to put 3 stars for Geek Squad service because the technicians' service is fantastic, but I have been waiting for 2 weeks, and now I am asked to complete a review. I put a request in for a part I need for my outdoor theater. The last message I received was on July 27,23@ 4:35 pm saying "I'll keep an eye on the case ticket and will follow up if I hear anything" Additionally when I received a request to rate the service I when into my M-Care app and on August 3rd under the history @10:47AM the Support Session is marked as resolved. I feel there is a glitch in the Home Theater Troubleshooting Service. The next question they want me to answer is would I recommend Geek Squad service to a friend? My answer will be yes as I stated above, they do a fantastic job and are very helpful, but the system is broken, and the phone automation is a nightmare of circles.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted tv and connected to streaming device & connected surround sound
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and professional service. Prompt in solving problems
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cesar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing picture, sound , great price & quality manufactured
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad installed my sound bar quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my sound bar,and connected it to everything.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Tech for new Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech that came to trouble shoot my new Sony Bravia was just brilliant! Fast and effective. He figured out the old HK receiver in no time and solved all the installation issues. Great job!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
If at first you don’t succeed, he tried and tire….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went off without a hitch. Perfect. The tech. personal tried until he found the problem and fixed it.
I would recommend this to a friend - Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Theatre system no audio.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable. Found my issue quickly. Was able to temporarily make system functional..
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
TV connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad member was courteous, friendly and knowledgeable. I would recommend this service to anyone.
I would recommend this to a friend