Customer Ratings & Reviews

We bought a great sound system and had it installed with Geek squad in the Spring 2023. Our internet/cable provider changed and the sound system was messed up. The Geek Squad returned and was able to restore everything and fix the speakers and remotes to work more efficiently than before! I am glad I have this service!

I was having issues with the sound mode settings on our new receiver. Jessica, who originally set it up, came out and fixed the issue while also showing me how to fix the issue in the future.

They get the work done great crew good people great service

Issue was not fixed. A part needed to be ordered from the manufacturer. The technician identified the problem rather quickly.

Outstanding Home Theater Troubleshooting Services provided by Best Buy Geek Squad people. Please recognize and reward the Best Buy Round Rock Geek Squad people and the Best Buy Georgetown Geek Squad people. Thank you for helping all of us.

Was vey satisfied with the work that was done and the squad that came to our house were very professional

problem solved quickly. Technician was very knowledgeable.

My double agent Ray G did a great job and solving my issue and trained me also

The channels locked up and I could not get to the spectrum service but they fixed it quickly and efficiently.

Techs came to my house to program a remote for me. They were excellent in knowledge, personality and work. Brody, Will and Lauren were their names. Lauren was in training so they let her do the programing. But they're all very helpful in other ways like suggestions and even saw where my tv was king bad. He wasn't trying to sell me he just wanted to point it ot. Now I am on a conquest for a 77" LG.

Geek Squad installed my firestick, showed me what to do, and had me practice.

The agent, Chris, fixed all of the issues we had from the initial installation. Helped us understand everything without fast- talk and running over us with big explanations. Sorry…but we’re older and needed someone to listen to our needs and then show us what to do and use language we understand. Chris was totally awesome!!

The tech was on time great personalities, came in took care of my issue, very polite.

The technician was able to fix the problem. Thank you

The sound system was not working and had not been for several weeks. It turns out that all that was needed was to reboot the whole system.

Everything is great. The technicians were outstanding

Knowledgeable friendly geek squad staff adjusted TV picture quality and shared tips on how to do that.

The guys were great-on time, helpful, enjoyable. Good service.

I told Them that I was cutting the cord with the Cable company and was ordering my own equipment including a Cable Modem and I was told that when I receive the items to call and set up an appointment for the Geek Squad to come out and completely transfer everything. At this time I am awaiting the equipment.

The tech who showed up was very punctual m, professional, and quickly diagnosed the problem(s) and fixed everything! I have no gripe with the tech, but I should redo the rating I did in June regarding the crappy sound bar the associate who came to my house sold me!! It was used one time and never reconnected to the tv so now I have an obsolete optical cord!