Customer Ratings & Reviews

My WiFi entertainment center was reconnected. And the rep drew out a diagram so that we can do it ourselves the next time.

The technician was able to fix the problem. Thank you

Geek squad found the problem pretty quick! And it was the receiver.

Fixed my tv connections. Very professional, efficient polite.

Installation of a newly purchased sound bar. The work was professionally done.

Outstanding Home Theater Troubleshooting Services provided by Best Buy Geek Squad people. Please recognize and reward the Best Buy Round Rock Geek Squad people and the Best Buy Georgetown Geek Squad people. Thank you for helping all of us.

When we changed our router we meeded help with getting our soundsystem reconnected. The “geeks” were very friendly and professional and solved the issue promptly.

This set up did the trick on my older flatscreen! Yay!

Tech was very knowledgeable. Upset that it took Best Buy 4 appointnent schedules to finally send a tech out. Your Call center beeds to be brought bsck to the US

I am a bit perplexed as to what was covered on my trouble shooting purchase. In store I paid $199.00 for one year of i home tech help with my TV, PC, Laptop all synched with my phone. When tech arrived I was advised $99.00 would be credited as in store and in the field tech are different charges. I have not received this credit one month later. I did receive most excellent help from the tech.

Matt and his coworker installed our Arlo outdoor cameras for us. They were both very knowledgeable about their job. My husband and I are completely satisfied with the geek squad that did the work for us.Any time that we have to have anything installed we would like to have Matt and his coworker be the ones to do it for us. They are very dependable and knowledgeable about their job.

The service techs wouldn’t be defeated; they stayed until they successfully connected tv ears and Bose system.

They were great! They came out to the house and immediately found that I had purchased the wrong in Home experience based on the guidance from the 1800 number. They refunded me the cost that I paid without question understanding that it was a miscommunication. Thanks Best Buy! Thats why I have purchased through you all for the past 15+ years!

The tech did a great job with tuning up our home theatre and remote setup!

I told Them that I was cutting the cord with the Cable company and was ordering my own equipment including a Cable Modem and I was told that when I receive the items to call and set up an appointment for the Geek Squad to come out and completely transfer everything. At this time I am awaiting the equipment.

The agent checked out the problem and resolved. He was on time for the appointment and was professional.

TV was mounted on wall safely. Plays great and have no complaints.

Quickly solved our problem and showed us how to keep it from happening again.

The tech was excellent and ensuring that my equipment worked

He really knew how to handle our obscure problem. Thans