Customer Ratings & Reviews

The agent mounted our TV and connected everything perfectly.

I am a low technology girl when it comes to set up of new systems and devices. I switched to an Apple box from Spectrum for the cost savings. When I couldn't figure out how to hook things up I was so thrilled to know I have Geek Squad in my tool chest to help me. They came out a day after my request and solved the problem within 30 minutes.

Agents helped me solve operation problems with TV and sound bar. It is now hassle free. Courteous and most helpful.

The agent connected my soundbar to my TV and showed me the various ways to adjust the high and low pitch of the sound. He was friendly and courteous . He also connected the Bass Box to the soundbar. I highly recommend the Geek Squad.

i was having problems with my TV and sound bar,.The geek squad fixed my problem . and it works like a charm

The agent got my remote in sync with my tv and also got it to mirror my phone and iPad with tv

I was having an issue with my Sonus sound bar. It quit talking to my TV. I contacted Ruminder, my consultant, and he set up the Geek squad for me. So gig kudos to Ruminder. When the Squad showed up, they did NOT treat me like a tech illiterate, but listened to what I had done; said I had done well, and the they explained my issue was common with E arc set ups. Then then re-established the connection and showed how I could do myself in the future if necessary.

The agents programed my stereo equipment to my television.

The agent accessed the internet for me on my Samsung TV and answered my questions.

The agent was here when he said he would be and had the sound bar up and running in no time.

Every contact with the Best Buy Geek Squad Services has been excellent. Our first purchase was many years ago; and any difficulty with a device, or a deficit in our understanding about how that device works, has been dealt with in the best way. We experience the Geek Squad has consistently highly skilled techs and as friendly, considered people.

Thorough, diligent, and professional. Identified our concerns and successfully addressed them.

Always amazing quick and and fsst service, they made sure eveything was done correctly

They fixed the problem within a few mins and were very polite.

Very helpful- were able to advise on the issue. Took care of the problem

They came to help me figure out why my device was not working.

The agent spent all day trouble shooting our problem as well as installing the Eros web and modem. She was attentuve and made sure we understood ehat she was doing. While it did not solve all our issues, we appreciated her professionalism and determination.

Our TV is fixed. Good job!!! No problem encountered.

The gentleman who delivered our soundbar was very nice, courteous and professional. He set it up so we would just have to use the one remote for the tv for both items. It was seamless. We have always been happy with the geek squad service and highly recommend being a member. We like the free delivery, set up and haul away. It is really easy for the customer. It's a no-brainer!

I have gone through multiple visits from the Geek Squad, over the years. Each with a different solution to the same to the same issue. The last two visits from Mike have produced the sound quality that I have always suspected my home theater could produce. Thank you Mike from the geek Squad !