Customer Ratings & Reviews

Excellent service - extremely capable & personable - clear explanations. Overall: fantastic

Most of us aren’t geeks. That’s why it’s pretty awesome to have your own personal geek just a phone call away. They walk you through even the most complicated issues in terms that a normal, non-geek, can understand. I won’t be without a geek squad membership.

The Agent name was CHICO he is the besthe showed me how to work it and he gave me a lot of helpful hints on how to use my NEW TV he was very very helpful and concern If i need help from THE GEEK SQUARD again I will ask for CHICO

The Geek Squad agent attempted to resolve the issue but deferred to having a “technical services” appointment set up. He was not able to resolve the e-arc communication issue with the AVR. Wasn’t sure if it was a TV, AVR, or cable box issue.

The agent was great and very professional and knowledgeable

Diagnosed the issue correctly. Gave guidance on how to optimize the equipment.

The two from Geek Squad were knowledgeable and fast. Good work.

my experience was delightful. My tech came out and untangled a great mess of older installations so that I could access all my devices from one remote (instead of 3!). He was patient and explained what he was doing, and, though he, bemoaned the difficulties of trying to get older technology to talk to newer ( I am sorry for that), he succeeded and I am very happy to be able to keep up with just one remote now!

The agents programed my stereo equipment to my television.

Stephanie was informed, intelligent, professional and solved all the issues I was having.

The agent accessed the internet for me on my Samsung TV and answered my questions.

I can’t say enough about Jos on the Geek squad who was courteous and very knowledgeable. I would definitely return to Best Buy for geek squad service. The manager was awesome, too!

They did a get job off ckecking for troubleshooting, and excellent ok connecting my handphone.

Very helpful- were able to advise on the issue. Took care of the problem

Excellent service and quick fix. Geek Squad is the best.

The agent was knowledgeable, quick and efficient in repairing my sound system issues!

Wonderful service and all items now working perfectly.

The agents were helpful and courteous. They were informative and suggested a device to improve my reception and get rid of a cable device that was costing me money each month to rent! They unpacked and cleaned up, came back the next day when I had a problem problem and again, were helpful and courteous. It was a good decision for me to invest in this service.

I had a 65" SONY OLED new purchase with a control unit failure. Despite 2 unfortunate cancellations, Geek Squad first diagnosed the issue and a new TV was then installed. Apparently, the first installation of the tv that eventually failed was not hooked up correctly but was corrected with the replacement tv installation.

Agents found how we lost tv connection and troubleshooted quickly.