Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quick with knowlege
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech geek teamdid a excelent job getting my samsung soundbar working again
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad reinstalled media center
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent team. They did a wonderful job in rearranging and replacing an old media console with a new one.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Job well done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech addressed the problem and fixed it. We have not had any issues since..
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great People
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful service and all items now working perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.N/A. Fabulous Geek Squad Team. So far, no glitches to our system.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gerald the Geek Squad Agent was excellent as usual! It’s a shame that I’ll be canceling my “Total Tech” Subscription. Best Buy is going to start charging for the kind of service that I just received. What a shame.
No, I would not recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad reinstalled the sound bar quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad arrived on time, checked my sound bar and reconnected it to the tv.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Fixed the problem quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient in diagnosing the problem and providing the solution.
I would recommend this to a friend Rated 4 out of 5 stars
A Geek Squad member came out & helped me resolveit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents helped me find the release buttons to remove the main shelf in my new Samsung French door refrigerator. while I appreciate your help, I think it's sort of ridiculous for it to be as hard as it is to remove and replace a shelf that is going to require removing and reinstalling to be able to clean it. that is the largest problem I have had with the refrigerator to this point.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived on time, took care of the problem, and answered ll my questions
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad = knowledgeable, efficient Technicians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How long has this been going on? I was unaware of any such service. I always did without an item or asked family for assistance, which led to confrontations. My Best Buy purchases will always be installed / serviced by the Geek Squad. It is the best investment I've ever made. I have always recommended Best Buy along with the Geek Squad services. Thank You.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed repplacemnt TV correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 65" SONY OLED new purchase with a control unit failure. Despite 2 unfortunate cancellations, Geek Squad first diagnosed the issue and a new TV was then installed. Apparently, the first installation of the tv that eventually failed was not hooked up correctly but was corrected with the replacement tv installation.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad fixed my YouTube problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a large screen Samsung smart TV and we watch YouTube on it every day. In early June we lost the ability to watch the YouTube videos. The Geek Squad guys showed up on the date promised and fixed the problem in 30 minutes. I had tried every thing I could think of for several weeks and could not find a fix. I will call them again if needed.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed my problem in 20 minutes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a problem with our Sonos system cutting out when playing music on our CD player. He fixed it and did a tuneup. A very knowledgeable and friendly tech.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Install and troubleshoot-Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great job...it works..great install...no complaints..came on time and identified problem
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was prompt. Took his time to make sure the TV was working properly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
dropped off and carried in thats all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with service,this was a great way for the products that we own to keep them working as should be.
I would recommend this to a friend Rated 5 out of 5 stars
Great experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable...excellent job! Couldn't have been better!
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
visiit from the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech was a very nice young man & he knew his stuff, it was a pleasure to have him help me
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad troubleshooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed the problem when using DVD/VCR with TV
I would recommend this to a friend