Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Mirroring success!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent got my remote in sync with my tv and also got it to mirror my phone and iPad with tv
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was here when he said he would be and had the sound bar up and running in no time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quick with knowlege
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech geek teamdid a excelent job getting my samsung soundbar working again
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Tech.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was great. Knew just what to do to fix the problem.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Happy with my Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my new TV. There was no sale price unfortunately but I had a great gift card that made it affordable. Setup was pretty eady and the picture is great.
I would recommend this to a friend Rated 5 out of 5 stars
Jack's equipment installed & working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad promptly scheduled visits to install and/or repair existing and purchased Sonos equipment. Arrived on time. The technician explained his actions in plain non-technical English. He followed up to ensure equipment was working adequately and satisfactorily.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was prompt. Took his time to make sure the TV was working properly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived on time, took care of the problem, and answered ll my questions
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The squad member got my TV working again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to get my TV in working order for me.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Very Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents looked at 1 radio problem and 2 portable CD problems. They solved one problem, explained why 1 CD player was no longer functioning, and advised me to bring the radio into Best Buy and turn it over to the Geek Squad for an internal check of the speaker. They identified all of the problems quickly and gave me clear explanations.
I would recommend this to a friendRated 4 out of 5 stars
Geek squad visit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a visit to mount tv. Needed an opinion as to what was the matter with connecting and keeping signal. When told nothing could be done as it was an older kitchen tv. But I purchased a new Roku and it now works fine. Use this review as you wish, but visiting Geek squad missed the mark on this one.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad "AWESOME"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents are awesome! They hooked up everything quickly and right.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad reinstalled the sound bar quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad arrived on time, checked my sound bar and reconnected it to the tv.
I would recommend this to a friend Rated 5 out of 5 stars
Kurt from the Geek Squad renewed our sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kurt had put together our original sound system a few years ago. He was able to get the sound system working again. But then we had a power outage thus again the sound system went away. Kurt returned to get the sound system working again!
I would recommend this to a friendRated 5 out of 5 stars
CORRECTED SOME PERFORMANE ISSUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I SENT AN EMAIL TO THE MANAGER RATING THE TWO AGENTS AS EXCELLENT
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Job well done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech addressed the problem and fixed it. We have not had any issues since..
I would recommend this to a friend Rated 5 out of 5 stars
TV REPAIR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly our issue couldn’t be resolved but we trust the technicians determination as to our problem. He was here less than 10 min so 129.00 service call was steep for us retired seniors but he was on time, very courteous and we know he gave us good advice.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quality work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and set up correctly. Picture and sound system is fantastic.
I would recommend this to a friend Rated 5 out of 5 stars
Sound bar working great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having trouble getting my sound bar volume to work with the remote and since I have total tech support I had a Geek Squad tech come to fix it. Nathan Sprague not only got the volume working in record time but he got the sound bar programmed to the cable remote so everything works with one remote. Since I have Total Tech Support this in home support didn’t cost me for this service. I highly recommend the Total Tech Support package. I will never be without it.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Gerk Squad worked tv's computer and DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was professional and solved all our issues
I would recommend this to a friend