Customer Ratings & Reviews

A simple problem on the computer that Geek Squad fixed. This time Geek Squad did a good job. Other times, not so good.

Good group of guys. They came and did some troubleshooting on my receiver and figured it out

Had a problem with my TiVo causing my TiVo to shut off. Got it fixed.

The agent corrected the problem my tv was having. He also showed me how to correct some of the problems I was having.

added new router/modem and range extender - performance was poor. geek squad came in (even with booties on), solved issue and help aid us for future.

Kenny and his partner installed my Alexa and answered all my questions. The unit works great and I was pleased with the service.

My new sound bar was installed and the wireless subwoofer and rear speakers. Not sure why the speakers disconnected. Tried to follow instructions and reconnect. After failing miserably I call the Geek Squad. The rest is all history. The Geek Squad came thru now I am enjoying my sound bar and speakers again. I am glad I am Total Tech member.

The agent fixed all the problems I was having with my smart tv and sound bar

Best Buy sent Parsa Shona out to my home to troubleshoot some issues I was having with my TV reception. After looking at my equipment location and setup, Parsa recommended relocating my modem into the same room where my primary TV Is located. Previously, I had the modem next to my computer. Moving the modem improved my TV reception considerably. Video and audio now match perfectly. Parsa was very thorough in the performance of his troubleshooting of my issues. I am extremely satisfied with the results of this service call!

As always Great svc on time Problem solved Tech was knowagable friendly

Geek squad checked out the TV and sound bar, fixed the problem.

I changed my internet password. This caused the first camera that I had installed to go offline and didn’t record. I had no clue of what to do. Not even customer support was able to help me. I had another camera installed outside in another location. Fortunately, the same men came to install the second camera who reset the first camera and told me what to do next time the cameras go offline.

Did excellent job taking care of our problems. Thanks

Our agent called early in the day to give us an arrival time. He was extremely polite and knowledgeable. His explanations were easy to follow. He encouraged questions, had us operate the device while he was here. We were even given a number to text our agent, in case we had any difficulty. We were extremely pleased.

I live about 50 miles from the store but the service was within a matter of days and the tech knew what they were doing and resolved that a new remote was needed and then assisted in obtaining one from the manufacturer. It's great that I didn't have to bring it all the way in to the store!

These guys have a wealth of knowledge and we’re able to fix my television quickly. They kept me informed about what was wrong, what they would do to fix it, and did exactly what they stated. I’ve had coverage for two years and have used it several times in that period. I will never be without Geek Squad protection again.

Both technicians were friendly and knowledgeable. They were on time and offered solutions to our problem.

My Geek Squad tech was knowledgeable about the problem with my laptop. He gave me several options for dealing with the problem. He was quick, so as not to waste my time. I was completely satisfied with the service he provided. Thank you!

THE GEEK SQUAD CONNECTED MY DEVICE TO ALL MY COMPONENTS AND DID A GOOD JOB.

The Geek Squad technicians were efficient, courteous, and extremely helpful.