Customer Ratings & Reviews

The agent was very efficient and knowledgeable. TV works great now.

Did excellent job taking care of our problems. Thanks

Very helpful, informative and professional. Helped troubleshoot and fix the problem

These guys have a wealth of knowledge and we’re able to fix my television quickly. They kept me informed about what was wrong, what they would do to fix it, and did exactly what they stated. I’ve had coverage for two years and have used it several times in that period. I will never be without Geek Squad protection again.

They came and checked out our security camera's that were no responding. The work perfect now.

Sadly our issue couldn’t be resolved but we trust the technicians determination as to our problem. He was here less than 10 min so 129.00 service call was steep for us retired seniors but he was on time, very courteous and we know he gave us good advice.

They came out and hooked it up. All is working good cleaned up good

Awesome. the guys fixed our sounder connection and all is good

Agents were amazing! Re-fixed everything and reconnected everything so it would work again !

Our agent called early in the day to give us an arrival time. He was extremely polite and knowledgeable. His explanations were easy to follow. He encouraged questions, had us operate the device while he was here. We were even given a number to text our agent, in case we had any difficulty. We were extremely pleased.

The geek squad were very careful with possessions that needed to be moved temporarily. They were efficient and precise in their assessment of the situation, as they provided excellent guidance on the proper location for the new television screen. They were trustworthy and professional.

Mitch, Matt and Mike worked to solve problem! They actually communicate with customer, AND call or text back. So different than the worthless BB customer service reps we always get with 800#, making promises and never following through

Excellent job of troubleshooting.Issac was very knowlegable.

They immediately diagnosed the issue, no problem. Great service.

The agent connected my TV to all of my devices, assembled all pieces

Friendly and knowledgeable. Explained the process and gave us advice.

Geek squad configured my new TV and set it up with my new receiver. Works good.

Sorsha Nightcap, was very professional doing her visit. We talked about our speakers and/or A/V receiver needing to be replaced. Our system is 25+ years old. We are most definitely in need of a new system. Her input was very helpful to allow us to make a decision in the future. She didn't"t try and sell us on high-end items, just what would fit our needs.

The agents got my new Sony amplifier all set up with all five surround sound speakers working. The agents discovered that one of the speakers had a bad wire and got the speaker working in a very short time. The agents got all items such as CD player, vhs player and base auxiliary speaker working with the new amplifier in no time. If an individual needs something done accurately and done on a timely basis, I would most definitely call on the Geek Squad to get the job done.

They did a fantastic job! Smart and pleasant. Thank you