Customer Ratings & Reviews

Excellent communication. I believe we received very good advice on selecting the entire system.

Was happy to have a tech come to my home to trouble shoot the issue with my sound system to make sure it was the recever itself causing the issue and not some other equipment. He checked the sound system and confimed it was the sound receiver and unfortunately would have to be returned to store and sent for repairs.

The agent was unable to connect an obsolete outdated universal remote to our new TV. He discussed options and he simplified the remote process. He was very knowledgeable, helpful and respectful. I feel that he went above and beyond to make sure that I was comfortable with the remote transitions.

Jasper was excellent. We asked him to simply move the TV enough to retrieve the serial number. Instead, he also ran a full systems check of the home theater. That involved updating some of the programs. He also took the time to ensure that we understand the system and the controls.

The agent mount my TV and connect it to my devices. Also when I was having trouble because my power card from my TV came out and I could not locate where it could be in the back the TV. The geek squad came right over and took care of it for me. I love the geek squad because they are very sufficient and reliable.

The geek squad connected me to peacock streaming quickly and efficiently !

The team was very knowledgeable and took care of everything we needed.

Matt was great technician. Very knowledgeable. Helped figure out what was wrong with tv.

The agent trouble shot our media center internet connection problem successfully

The agents have installed TV, modems and or devices in both Florida and PA. They took the time to show us how everything works and how to find things we did know the systems were capable of. They were very polite and professional. You should hold on to employees like this

Solved our problem with music cd player and speaker.

Junior was very knowledgeable /professional he provided exceptional services. He was a great helping my family understanding how to maximize on the new technology and we followed his recommendation and everything is working great. We were quite pleased with the information provided, give that young man a raise!!!

Geek squad configured my new TV and set it up with my new receiver. Works good.

Josh Cramer from the Geek Sq. Dayton Mall Store responded to our house for help with headphones and the connection to the new T.V. His advise was excellent and to the point. He went far beyond our expectations to explain the workings and connections of our home theater system. Many thanks to Josh

Daniel is the best. He came to complete the installation of my sound system, and had the job done properly in no time. He gave me his contact number, which I used to ask him about another aspect of my new system that I did not understand. He came by shortly thereafter, and showed me how to use the sounder with the DVD player. Daniel's help and advice is much appreciated.

I was having an issue with a home theater system loosing conection.I try several thing to corrected with no luck.Geek squad found a problem with conection a switched to a different cable. Never sounded better.

I recently purchased a brand new computer from Best Buy in Bourbonnais, Illinois. To my surprise, upon using the computer, I began to experience difficulties and received a notification that my hard disk was in trouble. Concerned, I contacted the store for assistance, but was informed that they were unable to provide any support as they were just resellers of the product. They suggested that I pay $300 to have the issue fixed. Dissatisfied with this response, I decided to take my computer to a technician for a second opinion. As we opened up the machine together, we discovered that the hard disk had a tape on it, which should not have been the case for a new computer. I was shocked and frustrated to have been sold a faulty product, and to have been given such a dismissive response from Best Buy.

Brad Blevins was exceptional !! He was extremely patient with us as we explained our issue. He worked diligently to resolve the problem and did all this while being extremely friendly . We made a friend with Brad. All our future interactions will be with him. He is a outstanding representative of your company.

Great job connecting and trouble shooting everything.

The problem was solved, The person was friendly and respectful