Customer Ratings & Reviews

Had problem accessing smart channels--said no internet connection. Reset the TV and solved the issue.

Tim our service tech was terrific. He took care of our issue, and took the time to instruct us as well.

Joshua knew what he was doing and he did not give up until all the issues were resolved! He was patient, knowledgeable, Persistent and kind! I so appreciate all his expertise and resolve! Very grateful to have everything up and running again!

After an initial conversation with a tech in Panama City who claimed he could not help me as his computer was "acting up" -- why is he employed and on the time clock if he cannot assist this customer??? -- I called again and was referred a tech (also in Panama City) who did an EXCELLENT job in his explaining and online fixing my computer problem. Keep #2, fire #1.

The two gentlemen were very professional and helpful. They set up our devices and walked us through the usage. They answered our questions and had a great customer service attitude. We always use the Geek Squad because of the caliber of persons.

The agents diagnosed the issue I was having with my surround sound and quickly resolved the problem.

The technicians figured out the mess of cables and advised me on what replacement components I need.

The Geek Squad stopped to check on why our TV had lost the volume which was connected to our sound bar.

Geek Squad is great. Very knowledgeable. Solved the problem.

Jason came out to help me with a problem I had connecting my Sonos to my new router. Not only did he help me with my Sonos system, he untangled the mess that was my router, Boost, and Eero wires. All in all,I was very thankful for Jason’s help!

Bose Soundbar began having issues when Sony started installing updates. Tech told us to unplug power cord for about 5 minutes when this occurs. So far that works, but Bose needs to change its process. Should have bought a different soundbar.

Agent was fast and able to correct the problem in a short time.

The Tech, Brian, was great! Punctual, professional, and knowledgeable (5-stars). My frustration was with the follow-up appointment scheduling. I made an appointment via Geek Squad call center. The installation appointment was set for 8/31/2022; "AM". Confirmation email and phone call on 8/30 from Corina, the assigned Tech. On morning of appointment, I received an email from Best Buy Total Tech advising a different Tech (Garrett) would be arriving at 1:10 PM (approximately). At 2:30 PM Garrett called to advise me a scheduling error had been made and there would be no Tech coming to do the install. I was directed to "Reschedule" with Total Tech. The earliest available appointment, I was told, was 9/6/2022. Errors happen, so I am guardedly hopeful someone from Total Tech will show up on September 6 ...

Excellent service! Great technician who took ownership for solving the problem.

my needs where simple new tec the agent also named michael set it up reviwed it showed me some tips that could help out & looked to see what more help with but idk what look for . super freindly

The agent was helpful in troubleshooting our issues with ancillary devices. Those young kids are a godsend!

The agent fixed my problem connecting to prime tv.

Resolved the issue we were having with one of our Alexa devices.

The technician highly skillful with great professional spirit! He arrived on time and very nice and patient to customer. also in this period of pandemic, he paid attention to mask himself well to do the job. the problem settled ideally and I and my family really appreciated his good job and for sure I would refer Geek to my friends if they needed.

When my large TV died, I went to Best Buy for help. A Geek Squad tech came to my home and helped me address my TV needs. As a result I purchased one Google TV and a Roku TV. Then, Geek squad techs came to my home and installed my TVs. Their efforts have enabled me to enjoy very pleasant TVs in the main rooms of home.